TQM's two core principles are
A) employee commitment and customer satisfaction.
B) financial health and financial stability.
C) management and leadership.
D) people orientation and improvement orientation.
E) radical innovation and continuous improvement.

Question

Quizplus · Accepted Answer

The two core principles of TQM are (1) people orientation, in which everyone involved with the organization should focus on delivering value to customers; and (2) improvement orientation, in which everyone should work on continuously improving the work processes.

TQM's Two Core Principles Are