Which of the following is not an advantage of nonfinancial measures of quality?
A) Often easy to quantify.
B) Often easy to understand.
C) Provides immediate short-run feedback on outcomes of quality improvement efforts.
D) Prohibits immediate short-run feedback as to whether quality-improvement efforts are succeeding.
E) Measures of customer satisfaction and employee satisfaction are useful indicators of long-term performance.
Correct Answer:
Verified
Q16: What is the most direct financial measure
Q17: _ are costs incurred on defective products
Q18: Cause-and-effect diagrams are also called _.
A)static charts
B)control
Q19: _ are costs incurred on defective products
Q20: Which of the following is not a
Q22: Managers use computer programs to prepare pareto
Q23: _ arise in preparing and issuing purchase
Q24: The ultimate goal of quality programs at
Q25: How do managers evaluate each alternative versus
Q26: What are observations outside of the control
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