Which of the following is not a nonfinancial measure of internal-business-process quality?
A) Percentage of defective products manufactured.
B) Percentage of reworked products.
C) Number of different types of defects using control charts.
D) Number of design and process changes made to improve design quality,or reduce costs of quality.
E) Earnings per share.
Correct Answer:
Verified
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Q16: What is the most direct financial measure
Q17: _ are costs incurred on defective products
Q18: Cause-and-effect diagrams are also called _.
A)static charts
B)control
Q19: _ are costs incurred on defective products
Q21: Which of the following is not an
Q22: Managers use computer programs to prepare pareto
Q23: _ arise in preparing and issuing purchase
Q24: The ultimate goal of quality programs at
Q25: How do managers evaluate each alternative versus
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