Question 1

What are the guidelines that describe how to make the performance management system support organizational goals?

Accepted Answer

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Question 2

What is an HRM audit?

Accepted Answer

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Question 3

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater efficiency means the HR department:

Accepted Answer

In general, HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness. Greater efficiency means the HR department uses fewer and less-costly resources to perform its functions.

Question 4

What are the different conditions that contribute to the formation of a high-performance work system?

Accepted Answer

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Question 5

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater effectiveness means that:

Accepted Answer

In general, HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness. Greater effectiveness means that what the HR department does-for example, selecting employees or setting up a performance management system-has a more beneficial effect on employees' and the organization's performance.

Question 6

The use of HR analytics involves measuring a program's success in terms of:

Accepted Answer

The analysis of the effect of HR programs can take an economic approach that measures the dollar value of the program's costs and benefits. Successful programs should deliver value that is greater than the programs' costs.

Question 7

What are the various outcomes of a high-performance work system?

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Question 8

Which of the following is a business indicator of the success of the training programs implemented by the HR department of an organization?

Accepted Answer

Business indicators for the success of a training system include training dollars per employee.

Question 9

Which of the following is a customer satisfaction measure that indicates the success of the training programs implemented by the HR department of an organization?

Accepted Answer

Customer satisfaction measures for the success of a training system include quality of introduction/orientation programs.

Question 10

Which of the following is a customer satisfaction measure of the overall effectiveness of HR activities?

Accepted Answer

Customer satisfaction measures for the overall effectiveness of HR activities includes evaluating the working relationship between organizations and HRM department.

Question 11

Which of the following is a measure of customer satisfaction that indicates the success of the benefits programs implemented by the HR department of an organization?

Accepted Answer

Customer satisfaction measures for the success of a benefits program include promptness in handling claims.

Question 12

Which of the following is a business indicator of the overall effectiveness of HR activities?

Accepted Answer

Business indicators for the overall effectiveness of HR activities include considering the ratio of personnel staff to employee population.

Question 13

Discuss how recruitment and selection practices contribute to high performance in an organization.

Accepted Answer

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Question 14

What is a learning organization? What are its key features?

Accepted Answer

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Question 15

Which of the following is a business indicator of the success of the employee appraisal and development programs implemented by the HR department of an organization?

Accepted Answer

The business indicators for the success of employee appraisal and development programs include evaluating the distribution of performance appraisal ratings.

Question 16

How can HR departments improve their performance?

Accepted Answer

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Question 17

Discuss the concept of occupational intimacy.

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Question 18

Define HR dashboard.

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Question 19

Define a high-performance work system.What are the elements of a high-performance work system? What is the role of HRM in such a system?

Accepted Answer

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Question 20

Which of the following is a business indicator of the success of the benefits programs implemented by the HR department of an organization?

Accepted Answer

Business indicators for the success of a benefits program include average unemployment compensation payment (UCP).

Quiz 16: Creating and Maintaining High-Performance Organizations