Why are processes that are visible to the customer considered to be critical?
A)They often exhibit the greatest variance (thus affecting customer waiting times).
B)They are often bottlenecks (thus causing customer delays).
C)They are often shared processes.
D)They affect the customer perceptions of value.

Question

Quizplus · Accepted Answer

As discussed in the text, processes visible to the customer affect customer expectations and perceptions of value.

Why Are Processes That Are Visible to the Customer Considered