What effect does emotional contagion have on the communication process?
A) It distorts the communication process and causes dissatisfaction to all the parties involved.
B) It provides feedback to the sender that the receiver understands and empathizes with the message.
C) It reduces the level of actual communication among colleagues.
D) It makes it more difficult for the receiver to receive emotional meaning of the sender's experience.
E) It forms a strong communication barrier between the sender and the receiver.

Question

Quizplus · Accepted Answer

Emotional contagion provides continuous feedback, communicating that we understand and empathize with the sender.

What Effect Does Emotional Contagion Have on the Communication Process