Customer contact and access points are the key to knowledge discovery process.

Question

Quizplus · Accepted Answer

Customer contact and access points (such as surveys, reviews, and feedback channels) allow businesses to gather insights and data about their customers, which is crucial in the knowledge discovery process. By analyzing this information, businesses can identify patterns, trends, and opportunities for improvement or innovation. Therefore, customer contact and access points are indeed key factors in this process.

Customer Contact and Access Points Are the Key to Knowledge