Today many tangible products have a component that impacts the customer's satisfaction before and after the purchase.This component that compliments the tangible aspects of the product is called __________.
A) Physical aspects
B) Supply chain
C) Monetary characteristics
D) Intangible characteristics
E) Total emergence

Question

Quizplus · Accepted Answer

The component that compliments the tangible aspects of a product and impacts customer satisfaction before and after purchase is the intangible characteristics. These could include things like the brand image, customer service, and product warranties.

Today Many Tangible Products Have a Component That Impacts the Customer's