When a service provider is willing and able to provide service quickly, it is said that the service has the characteristic of __________.
A) Reliability
B) Tangibility
C) Responsiveness
D) Assurance
E) All of the above

Question

Quizplus · Accepted Answer

Responsiveness refers to the ability and willingness of service providers to provide quick and timely service to their customers. Reliability refers to consistently providing accurate and dependable service, tangibility refers to the physical appearance of the service, and assurance refers to conveying trust and confidence to customers. While all of these characteristics are important in service delivery, only responsiveness specifically refers to quick service.

When a Service Provider Is Willing and Able to Provide