When you check into Doubletree Hotels, you will find warm chocolate chip cookies in the lobby.This is a relatively inexpensive way conceived as _________ to make a memorable impact on weary travelers.
A) Tangible evidence
B) Surprised package
C) Event planning
D) Delightful surprises
E) None of the above

Question

Quizplus · Accepted Answer

Tangible evidence is a physical representation of the service. In this case, the warm chocolate chip cookies are a tangible evidence of the hotel's commitment to customer service.

When You Check into Doubletree Hotels, You Will Find Warm