Satisfaction can be defined as what people say, whereas loyalty can be defined as __________.
A) What people tell other people
B) What people inclined to do
C) What people list as their top companies to do business with
D) What people do
E) None of the above

Question

Quizplus · Accepted Answer

Satisfaction refers to what people say and their level of contentment, whereas loyalty refers to their actions and their tendency to repeatedly choose a particular product or service. Therefore, the best choice is D - loyalty is what people do.

Satisfaction Can Be Defined as What People Say, Whereas Loyalty