Because services depend on the people who provide them, the quality of a service is often
A)independent of managerial policies.
B)inconsistent.
C)inventoried.
D)tied to a product.
E)independent of the quality delivered.

Question

Quizplus · Accepted Answer

Since services are provided by people, there can be variations in the quality of services, making them inconsistent. The quality is not completely independent of managerial policies, but the human element adds an extra layer of variability. Services cannot be inventoried, tied to a product, or independent of the quality delivered.

Because Services Depend on the People Who Provide Them, the Quality