Question 1

Which of the following is a characteristic of a highly closed question?

Accepted Answer

A highly closed question has a limited number of answer choices or response options, making it easy to replicate and analyze the data. Therefore, the answer is D.

Question 2

How are restatement and reflective probes different?

Accepted Answer

Restatement and reflective probes are two different techniques used in communication, particularly in counseling, interviewing, and conversational settings, to encourage deeper discussion or to clarify understanding.

Restatement is a technique where the listener repeats what the speaker has said using similar words or phrases. The purpose of restatement is to show that the listener is paying attention and to confirm that they have correctly understood the speaker's message. It is a way of verifying the content of what has been said without adding any interpretation or personal input. For example, if a person says, "I'm feeling overwhelmed with work," a restatement might be, "You're saying that your work is really getting to you."

Reflective probes, on the other hand, go a step further. They involve the listener mirroring back what the speaker has said but with an emphasis on the underlying feelings or emotions, rather than just the content. Reflective probes are used to demonstrate empathy and to encourage the speaker to explore their thoughts and feelings more deeply. This technique often involves paraphrasing and can help the speaker gain insight into their own emotions or behaviors. Using the same example, a reflective response might be, "It sounds like you're under a lot of pressure and it's starting to take a toll on you."

In summary, while restatement focuses on the content of the message to ensure clear communication, reflective probes delve into the emotional or motivational aspects of the message to promote deeper understanding and connection. Both techniques are valuable in different contexts and can be used effectively to facilitate meaningful dialogue.

Question 3

Why are reflective and mirror questions neutral rather than leading?

Accepted Answer

Reflective and mirror questions are considered neutral rather than leading because they are designed to encourage the respondent to think more deeply about their own thoughts, feelings, or experiences without directing them toward a particular answer or viewpoint. These types of questions are used to facilitate conversation and self-exploration, rather than to influence or guide the respondent to a predetermined conclusion.

Here are some reasons why reflective and mirror questions maintain neutrality:

1. **Encouraging Self-Reflection**: Reflective questions are intended to prompt individuals to reflect on their own ideas and responses. For example, a therapist might ask, "How did that situation make you feel?" rather than suggesting how the person might have felt. This allows the individual to explore their emotions without external bias.

2. **Active Listening**: Mirror questions are a form of active listening where the listener repeats or paraphrases what the speaker has said to confirm understanding and to show that they are paying attention. This technique does not add any new information or direction to the conversation but simply reflects what has been said.

3. **Open-Ended Nature**: Both reflective and mirror questions are typically open-ended, meaning they do not have a simple 'yes' or 'no' answer. This encourages the respondent to elaborate and provide more detailed information, which can lead to greater insight and understanding.

4. **Avoiding Assumptions**: By using neutral questions, the asker avoids making assumptions about the respondent's feelings, thoughts, or experiences. This is important in therapeutic settings, coaching, interviews, and other situations where the goal is to understand the respondent's perspective without bias.

5. **Empowering the Respondent**: Neutral questions empower the person responding to take ownership of their narrative. They can express themselves freely without feeling led or judged, which can be particularly important in building trust and openness in a conversation.

6. **Facilitating Genuine Dialogue**: When questions are neutral, they facilitate a more genuine and balanced dialogue. The conversation is more likely to be a true exchange of ideas rather than one person subtly (or not so subtly) pushing their agenda.

In summary, reflective and mirror questions are neutral because they serve as tools to facilitate genuine, unbiased communication. They help individuals to explore their own thoughts and feelings without being influenced by the asker, which is crucial for effective communication in various professional and personal contexts.

Question 4

What is interviewer bias?

Accepted Answer

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Question 5

Explain the advantages of open questions.

Accepted Answer

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Question 6

"You agree, then, with this report?" is an example of a

Accepted Answer

A reflective probe is a question that restates what the interviewee has just said, in order to clarify or emphasize it. In this case, the interviewer is asking the interviewee to confirm that they agree with the report that has just been discussed.

Question 7

Compare and contrast the advantages of open and closed questions.

Accepted Answer

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Question 8

Under what circumstances might you use loaded questions?

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Question 9

Identify each of the following questions in four ways from the options given. Do not select more than one option from any list.a. open a. primary a. neutral a. bipolar
b. closed b. secondary b. leading b. reflective
c. mirror
d. nudging
e. clearinghouse
f. informational
g. restatement
h. loaded
i. none of the above
____ ____ ____ ____ Are you saying you're not going to take the position?
____ ____ ____ ____ Have you seen the new Chrysler van?
____ ____ ____ ____ So?
____ ____ ____ ____ What haven't we discussed?
____ ____ ____ ____ That wasn't a good idea, was it?

Accepted Answer

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Question 10

Discuss the dangers of using "Why" questions.

Accepted Answer

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Question 11

Which of the following is a major disadvantage of open questions?

Accepted Answer

Open questions can allow respondents the opportunity to talk about unimportant or irrelevant information, leading to a longer and less focused answer. This can be a disadvantage in terms of time and efficiency in data collection.

Question 12

Which of the following is not an advantage of open questions?

Accepted Answer

Open questions are advantageous because they allow respondents to express themselves freely, revealing their frames of reference and encouraging them to talk more. However, they can be time-consuming, which is not considered an advantage.

Question 13

Explain the disadvantages of closed questions.

Accepted Answer

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Question 14

Compare and contrast nudging probes and clearinghouse probes.

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Question 15

When might an interviewer use a silent probe?

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Question 16

Define a question as used in interviewing.

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Question 17

Identify and illustrate the different types of bipolar questions.

Accepted Answer

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Question 18

If you feel a respondent has not completed an answer or is hesitant to go on, you might remain silent or use a

Accepted Answer

A nudge probe is used to encourage the respondent to elaborate on their answer or continue with their response. It is a gentle prompting technique that can be used when the respondent appears hesitant or unsure. Remaining silent might not be effective in getting the respondent to open up, while the other options (clearinghouse probe, reflective probe, and bipolar question) are not suitable for this scenario.

Question 19

Which question is designed to check for accuracy of information attained during an interview?

Accepted Answer

A mirror probe is used to ensure accuracy by summarizing or reflecting back what the interviewee has said, allowing them to confirm or correct the information.

Question 20

Which of the following is a loaded question?

Accepted Answer

The question includes a loaded term "fools" which is clearly derogatory and biased. This puts the person being asked the question in a difficult position as they may feel pressured to agree with the loaded term in order to avoid judgement or backlash from the person asking the question.

Quiz 3: Questions and Their Uses