BusCorp wants to introduce a new procedure for processing customer requests.If this change will require employees to break old routines and adopt new role patterns,the preferred strategy for dealing with resistance to this change is:
A) Communication
B) Learning
C) Stress management
D) Negotiation

Question

Quizplus · Accepted Answer

Learning is the best choice for dealing with resistance to this change. This involves training employees on the new procedure and providing them with the necessary skills and knowledge to perform their new roles effectively. By increasing employees' understanding and competency around the change, they are more likely to accept and support it.

BusCorp Wants to Introduce a New Procedure for Processing Customer