Higher quality translates into higher employee productivity,which means lower costs for the organization.
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Q3: Operations managers are managers who are responsible
Q4: The concept of "quality" can be applied
Q6: Attributes of an organization's outputs-their quality, cost,
Q7: Managers should create an environment in which
Q10: Management experts recommend that an organization should
Q13: To increase quality,managers should embrace the philosophy
Q14: CRM systems have two interconnected components: sales
Q16: The major advantage of total factor productivity
Q19: "Responsiveness to customers" refers to actions taken
Q19: A CRM system can be used as
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