Question 1

List a few environmental factors that may act as performance obstacles.

Accepted Answer

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Question 2

Which of the following is an effective practice for a manager to apply when conducting an employee's performance appraisal interview?
A) Evaluating the employee based on his or her personality
B) Concentrating on the employee's weaknesses
C) Knowing the employee's job description
D) Being as subjective as possible

Accepted Answer

A manager should remember several basic guidelines in conducting an appraisal interview. The manager must know the employee's job description. The evaluation must be based on the employee's performance and not on his or her personality. The manager must be positive and build on the employee's strengths. The manager must be candid and specific and must listen to the employee as well as presenting her or his own views. Also, the manager must elicit employee feedback on how to improve performance.

Question 3

WM Automobiles Inc.is using the work standards approach to performance appraisal.Which of the following should the company use as a standard to evaluate a production worker's performance?
A) The cooperativeness of a typical employee
B) The highest level of productivity in the organization
C) The rate of error of a new employee
D) The average output of a typical employee

Accepted Answer

The company should use the average output of a typical employee as a work standard. Generally, work standards should reflect the average output of a typical employee. Work standards attempt to define a fair day's output.

Question 4

The ____ approach to performance appraisal is most frequently used for production employees and is basically a form of goal setting for these employees.
A) management by objectives
B) forced-distribution
C) critical-incident
D) work standards

Accepted Answer

The work standards approach to performance appraisal is most frequently used for production employees and is basically a form of goal setting for these employees. It involves setting a standard or an expected level of output and then comparing each employee's performance to the standard.

Question 5

____ is the inclination of a manager to rate most employees' performance near the middle of the performance scale.
A) Leniency error
B) Central tendency error
C) Recency error
D) Fundamental attribution error

Accepted Answer

The central tendency occurs when appraisal statistics indicate that most employees are appraised as being near the middle of the performance scale.

Question 6

Which of the following is an error that occurs in performance appraisals when a manager's ratings are grouped at the positive end instead of being spread throughout the performance scale?
A) Leniency
B) The central tendency
C) The halo effect
D) Recency

Accepted Answer

Leniency is the grouping of ratings at the positive end instead of spreading them throughout the performance scale.

Question 7

Describe behaviorally anchored rating scales (BARS).

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Question 8

SyncOne Inc.has decided to use management by objectives (MBO)as its performance appraisal method.Discuss the steps involved in executing MBO.How will the employees at SyncOne benefit by being a part of their organization's MBO?

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Question 9

Explain the performance appraisal process and the uses of performance appraisal data.

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Question 10

Brenda had been consistently meeting all her deadlines and performance standards over the past year.However,due to certain health issues,her performance over the last six weeks has been below average.Brenda's manager turned in a poor performance appraisal based on her performance over the last month.Which of the following errors in performance appraisals does this case reflect?
A) Leniency
B) The central tendency
C) The halo effect
D) Recency

Accepted Answer

The case reflects recency. Recency occurs when evaluations are based on work performed most recently-generally work performed one to two months prior to evaluation.

Question 11

What are some determinants of performance?

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Question 12

Describe potential errors in performance appraisals.

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Question 13

One of the most promising approaches to overcoming performance appraisal errors is to:
A) improve appraisers' rating skills.
B) limit the appraising responsibility to the human resource department.
C) raise the tolerance level for errors.
D) base the evaluation on the personality of employees rather than their performance.

Accepted Answer

A promising approach to overcoming errors in performance appraisals is to improve the skills of raters. Suggestions on the specific training that should be given to evaluators are often vague, but they normally emphasize that evaluators should be trained to observe behavior more accurately and judge it more fairly.

Question 14

List the three components of a performance improvement plan.

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Question 15

Which of the following is a suggestion for making performance appraisal systems more legally acceptable?
A) Derive the content of the appraisal system from job analyses
B) Emphasize personal traits rather than work behaviours
C) Ensure that the results of appraisals are not divulged to employees
D) Ensuring that personnel decisions are separated from performance appraisals

Accepted Answer

Many suggestions have been offered for making performance appraisal systems more legally acceptable. One of it includes deriving the content of the appraisal system from job analyses.

Question 16

Which of the following is an advantage of the work standards approach to performance review?
A) It is based on highly objective factors.
B) It is best suited for evaluating managers and professionals.
C) It allows comparability of standards for different job categories.
D) It sets the benchmark against the standards of the highest performers.

Accepted Answer

An advantage of the work standards approach to performance appraisal is that the performance review is based on highly objective factors.

Question 17

Describe the essay performance appraisal method.

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Question 18

Which of the following is an error that occurs in performance appraisals when a rater allows a single prominent characteristic of an employee to influence his or her judgment on each separate item in the performance appraisal?
A) Leniency
B) The central tendency
C) The halo effect
D) Recency

Accepted Answer

A common error in performance appraisals is the halo effect. This occurs when a rater allows a single prominent characteristic of an employee to influence his or her judgment on each separate item in the performance appraisal.

Question 19

Describe the forced-distribution method of performance appraisal.

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Question 20

Describe ways of overcoming errors in performance appraisals.

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Quiz 11: Performance Management Systems

List a few environmental factors that may act as performance obstacles.

Which of the following is an effective practice for a manager to apply when conducting an employee's performance appraisal interview?

WM Automobiles Inc.is using the work standards approach to performance appraisal.Which of the following should the company use as a standard to evaluate a production worker's performance?

The ____ approach to performance appraisal is most frequently used for production employees and is basically a form of goal setting for these employees.

____ is the inclination of a manager to rate most employees' performance near the middle of the performance scale.

Which of the following is an error that occurs in performance appraisals when a manager's ratings are grouped at the positive end instead of being spread throughout the performance scale?

Describe behaviorally anchored rating scales (BARS).

SyncOne Inc.has decided to use management by objectives (MBO)as its performance appraisal method.Discuss the steps involved in executing MBO.How will the employees at SyncOne benefit by being a part of their organization's MBO?

Explain the performance appraisal process and the uses of performance appraisal data.

What are some determinants of performance?

Describe potential errors in performance appraisals.

One of the most promising approaches to overcoming performance appraisal errors is to:

List the three components of a performance improvement plan.

Which of the following is a suggestion for making performance appraisal systems more legally acceptable?

Which of the following is an advantage of the work standards approach to performance review?

Describe the essay performance appraisal method.

Which of the following is an error that occurs in performance appraisals when a rater allows a single prominent characteristic of an employee to influence his or her judgment on each separate item in the performance appraisal?

Describe the forced-distribution method of performance appraisal.

Describe ways of overcoming errors in performance appraisals.