Question 1

Nonverbal communication is less rule-bound than is verbal communication.

Accepted Answer

Nonverbal communication is largely based on social and cultural conventions, but it is not as strictly rule-bound as verbal communication. Nonverbal cues can be more subjective and can vary significantly between cultures and individuals.

Question 2

Senders and receivers who share common mental models of the situation require a communication medium with higher data-carrying capacity compared to senders and receivers who lack common mental models of the situation.

Accepted Answer

When senders and receivers share common mental models, they require less data-carrying capacity because they have a shared understanding, which reduces the need for extensive communication to convey information.

Question 3

Media richness refers to the financial cost of using the medium relative to its frequency of use in the organization.

Accepted Answer

Media richness refers to the ability of a medium to convey information and provide immediate feedback, not its financial cost relative to frequency of use.

Question 4

Face-to-face interaction has higher media richness than a telephone conversation.

Accepted Answer

Face-to-face interaction includes not only verbal communication, but also nonverbal cues such as body language, facial expressions, and gestures, which increase the richness of the communication. These nonverbal cues are lost in a telephone conversation, reducing the overall richness of the media.

Question 5

One limitation of blogging is that it is almost impossible to archive content for future reference.

Accepted Answer

Blogging platforms usually provide options to archive or categorize content for future reference. Additionally, blog posts can also be saved or downloaded as files for offline access. Therefore, it is possible to archive blog content for future reference.

Question 6

Omitting and buffering strategies help employees to reduce the amount of information they must process (i.e.information load).

Accepted Answer

Omitting and buffering strategies are effective in reducing information load for employees, allowing them to focus on the most essential information.

Question 7

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

Accepted Answer

Jargon is a specialized language used in a particular field or profession, and it can improve communication efficiency when both the sender and receiver understand it. This is because it allows for more concise and precise communication within that specific field. However, if the receiver does not understand the jargon, it can lead to confusion and hinder communication.

Question 8

Instant messaging provides more efficiency and real-time communication than is available in traditional email systems.

Accepted Answer

Instant messaging allows for instant back-and-forth communication and real-time updates, whereas email can require more time for responses and may not be checked as frequently.

Question 9

Information overload occurs when a person's information-processing capacity exceeds the job's information load.

Accepted Answer

Information overload occurs when the job's information load exceeds a person's information-processing capacity.

Question 10

A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

Accepted Answer

High media richness channels are more effective for complex, ambiguous, or nuanced situations where there is a need for detailed understanding, immediate feedback, and the conveyance of emotions or tone, rather than routine situations with common understanding.

Question 11

When sending a message,the choice of medium also communicates information from the sender to receiver.

Accepted Answer

The medium through which a message is sent can convey information about the sender's importance, urgency, formality, and level of respect for the receiver. For example, a face-to-face conversation may show a higher level of respect and urgency than an email or text message.

Question 12

Empathy,emotional contagion,and MBWA are three types of noise in the communication process.

Accepted Answer

Empathy, emotional contagion, and MBWA (Management by Walking Around) are not types of noise in communication; they are concepts related to understanding and managing emotions and interactions in the workplace. Noise in communication refers to any interference that distorts or interrupts the message being communicated.

Question 13

Mimicking the nonverbal behaviors of other people seems to help us to receive the emotional experience of the people we mimic.

Accepted Answer

Mimicking the nonverbal behaviors of other people, also known as mirroring, has been shown to help us empathize with others and better understand their emotional experiences. This is because mimicking someone's body language, facial expressions, and tone of voice can help us feel what they are feeling, allowing us to connect with them on a deeper emotional level.

Question 14

Ambiguous language is sometimes necessary to describe situations or concepts that are ill-defined or lack agreement between sender and receiver.

Accepted Answer

Ambiguous language can be useful in situations where there is no clear definition or agreement between parties. It allows for flexibility in interpretation and can help avoid misunderstandings. However, it is important to be aware of the potential for miscommunication and to clarify meaning when necessary.

Question 15

Perceptions,filtering and jargon are three types of noise in the communication process.

Accepted Answer

Perceptions, filtering and jargon are indeed three types of noise that can interfere with effective communication. Perceptions refer to differing interpretations of the same message, filtering occurs when a sender intentionally or unintentionally leaves out information, and jargon refers to specialized language that may not be understood by all parties involved.

Question 16

People experienced with a particular communication medium can "push" the amount of media richness normally possible through that information channel.

Accepted Answer

As people become more experienced with a particular communication medium, they can use various techniques to enhance the richness and effectiveness of the communication. This can include using more expressive language, providing context, and adding nonverbal cues, all of which can increase the amount of information that can be conveyed through the channel.

Question 17

Email creates real-time communities of practice as employees form clustered conversations around specific fields of expertise.

Accepted Answer

Email is not typically considered a real-time communication tool, as it lacks the immediacy and interactive nature of platforms like chat or video conferencing that are more suited for creating real-time communities of practice.

Question 18

One of the main problems with instant messaging is that the sender communicates with only one receiver at a time.

Accepted Answer

Instant messaging allows for communication with multiple receivers simultaneously through group chats or broadcast messages.

Question 19

Mimicking the sender's behavior is a central part of emotional contagion.

Accepted Answer

Mimicking the behavior of the sender is a key aspect of emotional contagion, where one person's emotions can be transferred to another person or group of people. This can happen through nonverbal cues, such as facial expressions or body language, as well as through verbal communication. By replicating the emotions and actions of the sender, the receiver can become infected with the same feelings, leading to a shared emotional experience.

Question 20

Employees increase their information-processing capacity by reading abstracts and other summaries.

Accepted Answer

The answer of Employees increase their information-processing capacity by reading...

Quiz 11: Communicating in Teams and Organizations