Which of these statements about job satisfaction and customer satisfaction is TRUE?
A) Employees with higher job satisfaction tend to give poorer customer service.
B) Satisfied employees have a more positive mood, which communicates friendliness to customers.
C) Satisfied employees are less likely to quit, so customers receive more consistent and familiar service.
D) Satisfied employees are more likely to engage n "neglect", so customers receive poorer service from these employees.
E) Both 'B' and 'C' are true.

Question

Quizplus · Accepted Answer

Both statement B and C are true. Satisfied employees tend to have a more positive mood, which translates into friendlier service for customers. Furthermore, satisfied employees are less likely to quit, which means that customers receive more consistent and familiar service from experienced staff members.

Which of These Statements About Job Satisfaction and Customer Satisfaction