To ensure the success of an organization's customer service,a service professional should:
A) continually reevaluate what he/she does on a daily basis when dealing with customers.
B) communicate the organization's internal policies, practices, or politics to customers.
C) focus on attracting new customers rather than trying to retain existing customers.
D) always use "they" language when dealing with customers.

Question

Quizplus · Accepted Answer

It is not just an organization's responsibility to ensure the success of customer service. Service professionals also have to be familiar with the organization's goals and work toward helping make them successful. A simple way to accomplish this is to give thought to their role in the service process and continually reevaluate what they do on a daily basis when dealing with customers.

To Ensure the Success of an Organization's Customer Service,a Service