In a purely customer-focused environment,service measurement is typically in terms of the:
A) employee turnover.
B) number of products manufactured.
C) potential sales.
D) number of customer complaints.

Question

Quizplus · Accepted Answer

In a purely customer-focused environment, service measurement can be in terms of factors such as talk time on the telephone, number of customers effectively served, customer feedback surveys and satisfaction cards, and letters or other written correspondence or-on the negative side-by customer complaints.

In a Purely Customer-Focused Environment,service Measurement Is Typically in Terms