Retail and service organizations should ________.
A) focus on attracting new customers instead of trying to retain current customers
B) communicate their internal problems to customers
C) establish policies and procedures that are flexible
D) respond to customer complaints using "company policy" as an excuse

Question

Quizplus · Accepted Answer

Establishing policies and procedures that are flexible allows retail and service organizations to adapt to customer needs and situations, enhancing customer satisfaction and loyalty.

Retail and Service Organizations Should ________