________ is the ability to gain, store, and retain information in the brain for later application.
A) Comprehension
B) Response
C) Recognition
D) Memory
Correct Answer:
Verified
Q26: Recognition is _.
A) a process that occurs
Q27: _ is the phase of the listening
Q28: Which one of the following statements is
Q29: _ is often displayed through nonverbal cues
Q30: Open-end questions are a quick way to
Q32: _ requires putting yourself in the customer's
Q33: Nonverbal messages delivered via tone or body
Q34: A passive physiological process of gathering sound
Q35: _ is the last phase of the
Q36: When a customer calls to complain about
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