Identify the true statement of compensation from the following.
A) Compensation should be provided only when a customer demands it.
B) The value or degree of the compensation should equal the customer's loss only in terms of energy or frustration.
C) The recovery should compensate only the original loss and need not necessarily give any additional value.
D) Customers should feel that the organization has suffered an equal loss.

Question

Quizplus · Accepted Answer

Prove to customers that they are valuable and that you are trying to make up for their inconvenience or loss. This penance or symbolic self-punishment should be significant enough that the customer feels that you and your organization have suffered an equal loss.

Identify the True Statement of Compensation from the Following