The primary purpose of any good service recovery program should be to return the customer-provider relationship to its normal state.

Name: The primary purpose of any good service recovery program should be to return the customer-provider relationship to its normal state.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

A good service recovery program aims to address and rectify any issues or failures in service delivery, thereby restoring the customer's trust and satisfaction with the service provider to its pre-issue level.

The Primary Purpose of Any Good Service Recovery Program Should