A key to successfully serving all types of customers is to stereotype them.
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Q2: A demanding customer may feel a need
Q3: When a product or service fails to
Q4: A good strategy when dealing with rude
Q5: The cost of acquiring new customers is
Q6: To effectively serve an angry customer, the
Q8: When using the emotion-reducing model, it is
Q9: Motivators that cause customers to seek out
Q10: Talkative customers are not classified as difficult
Q11: Internal customers with special requests can be
Q12: Customer expectations can affect how service is
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