Which of the following strategies should be adopted to effectively handle customers with language differences?
A) Avoid humor and sarcasm as they could lead to embarrassment.
B) Assume that the customer shares your views.
C) Raising your tone is essential to enhance understanding.
D) Use closed-end questions to encourage customers to share information.

Question

Quizplus · Accepted Answer

Humor and sarcasm are common to many Westerners but do not work well with customers whose first language is not English. They could lead to customer confusion and embarrassment.

Which of the Following Strategies Should Be Adopted to Effectively