A tip that can help provide quality service to customers is:
A) address the customer using his or her first name irrespective of their consent.
B) stay aware of the competition and the products offered by the competitor.
C) to focus on features of a product or service and not its benefits.
D) deny accountability while attending to the customer.

Question

Quizplus · Accepted Answer

Staying aware of the competition has the additional benefit of helping you be sure that you can describe and offer the products, services, and features of your organization that are comparable to those being offered by others.

A Tip That Can Help Provide Quality Service to Customers