Which of the following best describes below average service?
A) Service at this level is not as expected and disappoints customers.
B) Service at this level is what is expected by a customer.
C) Service at this level is out of the ordinary and unexpected.
D) Service at this level goes beyond the normal and may pleasantly surprise the customer.

Question

Quizplus · Accepted Answer

Service provided at the below average level is not as expected and disappoints customers.

Which of the Following Best Describes Below Average Service