Which of the following negative messages are the most difficult to write?
A) Product recalls
B) Pamphlets
C) Sales letters
D) Press releases
E) Brochures

Question

Quizplus · Accepted Answer

Four of the most difficult kinds of negative messages to write are claims and complaints, rejections and refusals, disciplinary notices and negative performance appraisals, and layoffs and firings. Negative messages include rejections and refusals, product recalls or notices of defects, negative performance appraisals, and disciplinary notices.

Which of the Following Negative Messages Are the Most Difficult