Which of the following must be undertaken by a good buffer?
A) Put the reader in a negative frame of mind to accept the bad news
B) Convey the bad news explicitly in the beginning of a message
C) Convey bad news to a reader ambiguously to avoid antagonizing him
D) Provide a smooth, natural transition to the body of the letter
E) Convert a bad news into a good piece of news through persuasion

Question

Quizplus · Accepted Answer

To be effective, a buffer must put the reader in a good frame of mind, not give the bad news but not imply a positive answer either, and provide a natural transition to the body of the letter.

Which of the Following Must Be Undertaken by a Good