Which of the following is a good rule for listening to complaints?
A) Always offer a refund
B) Interrupt complaints when you think the customer is repeating herself
C) Allow the customer to complain if she feels she has not been treated properly
D) An apology from the retailer is all that is necessary
E) Offer store credit to increase recovery satisfaction

Question

Quizplus · Accepted Answer

Allowing the customer to complain and express their grievances is an important step in resolving the issue and providing good customer service. Ignoring or interrupting complaints can make the situation worse and damage the customer's perception of the business.

Answer: E
 Offering store credit as a form of compensation can be a good way to address the customer's concerns and improve their satisfaction with the shopping experience. Refunds are not always necessary, and offering only an apology may not feel like sufficient action to the customer.

Which of the Following Is a Good Rule for Listening