When Zeke purchased his new computer through an Internet retailer,he was promised 24 hours,7 days a week access to a toll-free number where he could talk to a real-life computer technician.When he had trouble with his computer and needed help,he called the number provided and was put on hold for 45 minutes.When the technician got on the phone,Zeke was told that there were only two technicians on staff who were dealing with about 150 calls daily.The electronic retailer did not provide _____ for its employees.
A) information and training
B) employee empowerment
C) instrumental support
D) internal communications
E) employee incentives

Question

Quizplus · Accepted Answer

The electronic retailer did not provide instrumental support, which includes the necessary resources and assistance for employees to perform their jobs effectively. In this case, having only two technicians for 150 calls daily indicates a lack of adequate support.

When Zeke Purchased His New Computer Through an Internet Retailer,he