Question 1

Experts estimate that about ________ of every conversation is interpreted through nonverbal communication.

Accepted Answer

Experts estimate that 65 to 95 percent of every conversation is interpreted through nonverbal communication, which includes body language, facial expressions, tone of voice, and other nonverbal cues. This means that only a small percentage of the meaning of a conversation comes from the actual words spoken, while the majority comes from nonverbal cues.

Question 2

Amy receives a note from Carrie,asking her to pick up some materials for a project from Staples.Amy does the shopping,but misses a few items because she can't decipher Carrie's writing.This is an example of

Accepted Answer

Noise refers to any interference that distorts or interrupts the message being sent, received, or understood. In this case, Amy's inability to decipher Carrie's writing is a form of noise that interferes with the communication process.

Question 3

Sharon has to train several new freelancers on a fairly simple computer system used by XYZ Company.The freelancers are located in different states.Which of the following mediums serves her purpose?

Accepted Answer

Webinars would be the best choice as they allow Sharon to train multiple freelancers located in different states at the same time in a cost-effective manner. Sharon can share her screen and demonstrate how to use the computer system while the freelancers can ask questions and interact with her in real-time. This makes it an efficient and engaging training option.

Question 4

Which of the following is not a factor in media richness?

Accepted Answer

Media richness theory focuses on the capacity of a communication medium to effectively convey information, considering factors like feedback speed, cues, and personalization. Whether a medium involves electronic methods is not directly related to its richness.

Question 5

As HR Director at a large manufacturing firm,it is Henry's responsibility to ensure that employees are properly compensated according to a biweekly time schedule.Many of Henry's employees chose to have their pay checks automatically deposited into their designated bank accounts.However,it is still necessary to inform these workers that their pay has been properly deposited.Which of the following communication media should Henry choose to convey this information?

Accepted Answer

E-mail is the most practical and efficient way to inform employees that their pay has been properly deposited. It allows for easy communication without disrupting their work, and ensures that everyone receives the same message at the same time.

Question 6

Neil is attending a job fair.He knows that there is a lot of competition for these positions and wants to stand out.Neil practices his greeting and "elevator" pitch in front of a mirror.He brings copies of his résumé and business cards.On each card,he notes his blog site address.On the blog,he has comments on several recent articles about new technologies in this field.Neil is maximizing

Accepted Answer

The answer of Neil is attending a job fair.He knows...

Question 7

Harry is thinking about meeting Connie.He writes a text message to Connie,inviting her for a drink at the local bar.This is an example of

Accepted Answer

Harry is encoding his message by writing a text invitation to Connie for a drink at the local bar.

Question 8

Therese is making a presentation in one of her classes.Her PowerPoint slides contain several arithmetic errors that Kathy is finding distracting.This is an example of

Accepted Answer

Noise in communication refers to any external or internal interference that disrupts the clarity of the message being conveyed. In this case, the arithmetic errors in Therese's PowerPoint slides are distracting Kathy, which is an example of noise, as it interferes with Kathy's ability to focus on and understand the intended message of the presentation.

Question 9

Jennie and Lacey are having an argument.As Lacey speaks,Jennie crosses her arms and looks at the ground.Lacey gets the message even thought Jennie isn't saying anything.Jennie is using ________ in the conversation with Lacey.

Accepted Answer

Jennie is using nonverbal communication to convey her disagreement or disapproval without speaking up.

Question 10

Rebecca e-mailed a wedding invitation to her cousin Shawn.A few days later,she got a reply saying that he can't make it to the wedding because he will not be able to get any vacation.In the communication process,Shawn's reply is an example of

Accepted Answer

Shawn's reply is an example of feedback as it is a response to the message (wedding invitation) that Rebecca had sent him. Feedback is an essential part of the communication process that allows the sender to know if the message has been received and understood by the receiver.

Question 11

______ is the richest form of communication.

Accepted Answer

Face-to-face exchanges allow for the use of verbal language, tone of voice, body language, and facial expressions. These factors all contribute to a richer communication experience compared to other forms of communication, such as email or Twitter, which can be limited in their ability to convey emotions and tone.

Question 12

When a receiver expresses a reaction to the sender's message,he or she is

Accepted Answer

When a receiver provides feedback, they are responding to the sender's message and expressing their reaction to it. Decoding refers to the process of understanding the message, encoding refers to the process of creating the message, providing noise refers to interference that may disrupt the communication process, and understanding is simply comprehending the message without necessarily expressing a reaction.

Question 13

Professor Marsden explains to the class that he wants the assigned paper submitted for review at several points in the research process.Lydia notes that she has to submit the paper multiple times.Marcy notes that the paper has to be reviewed before it is final.This reflects the ______ of communication.

Accepted Answer

The answer of Professor Marsden explains to the class that...

Question 14

Communication competence is

Accepted Answer

Communication competence is the ability of an individual to use communication behaviors effectively in a given context. It includes knowing what to say, how to say it, and when to say it. It also involves being able to adapt to different communication situations and communicating with people from diverse backgrounds. While sensitivity to media richness (B) and choosing the right medium (A) are important aspects of communication, they are not inclusive of the broader range of skills that make up communication competence. Listening actively (D) and interpreting nonverbal communication (E) are also important skills, but they are only one part of the larger picture of communication competence.

Question 15

Dana is trying to talk to a client from Russia,but his Russian accent is so thick that she can hardly understand what he is saying.In this situation,________ hampers Dana's communication with her client.

Accepted Answer

Noise refers to any interference that affects the clarity or understanding of a message, and in this case, the thick accent is creating auditory interference, making it difficult for Dana to understand the client.

Question 16

Cyrus accepts a position as a part-time clerk at a small hardware store.His manager,Max,wants to confirm Cyrus's hours for the next 10 days.This is a fairly routine and predictable situation,so Max

Accepted Answer

E-mail is a quick and convenient method of communication for confirming work schedules, especially for a part-time position in a small hardware store. It is also a common practice to confirm work schedules via email. Therefore, the best choice would be for Max to send an email to Cyrus to confirm his hours for the next 10 days.

Question 17

Raj is listening to his parents,who are unhappy about his grades.He is sitting in the chair,with his legs crossed and arms folded.Raj is communicating

Accepted Answer

Raj's posture of crossing his legs and folding his arms indicates defensiveness and resistance to the criticism of his grades.

Question 18

Marianne is in her business statistics class,sitting by Darius.Darius is holding his cell phone under the desk,texting someone,and it is distracting Marianne from listening to the professor's lecture.This is an example of

Accepted Answer

This situation is an example of noise, which refers to any interference that hinders the communication process. In this case, Darius's texting is creating a distraction for Marianne, which is interfering with her ability to receive the message being conveyed by the professor.

Question 19

______ is one advantage of having a face-to-face conversation.

Accepted Answer

One of the advantages of having a face-to-face conversation is that immediate feedback can be received. This allows for real-time adjustments to be made in the conversation and helps to ensure that both parties are on the same page.

Question 20

Sharon is the Director of Human Resources at a company that is undergoing a merger with another organization.As a result of the merger,a portion of the combined workforce will be laid off.Sharon understands that even with a lucrative severance package,the news will adversely affect the lives of these employees.Therefore,she wants to break the news to them in a sensitive manner so as to maintain the company's image.Which of the following is the most appropriate communication medium to use in this situation?

Accepted Answer

In a situation where news of layoff will significantly impact the employees' lives, a face-to-face conversation is the most appropriate communication medium. It allows for a more personal and compassionate delivery of the news, as well as providing an opportunity for the affected employees to ask questions and seek clarification. Other communication mediums like voice mail, personal e-mail, memo, or letter might appear impersonal and insensitive in this situation.

Quiz 9: Communication in the Digital Age