Question 1

In his annual performance review meeting with Eileen,who has been working at the company for two years,Ruben suggests that if she keeps up her good work she is likely to be offered a promotion within the next year.Ruben is exercising his _______ power.

Accepted Answer

Ruben is using his reward power by suggesting that Eileen will be offered a promotion if she continues to perform well. Reward power is the ability to provide positive reinforcement or rewards for good performance.

Question 2

Marcy grudgingly agrees to Herb's proposal and needs a lot of prodding to satisfy the minimum requirements.Marcy is exhibiting

Accepted Answer

Marcy's behavior of agreeing to Herb's proposal, albeit grudgingly and requiring prodding to meet minimum requirements, is indicative of compliance. Compliance means agreeing to do something as asked or required, but not necessarily with enthusiasm or without resistance.

Question 3

Jeff has been a project assistant for XYZ Corporation for five years.Recently he was asked to train Harriet,a new employee.He suggests that she use an Excel worksheet to lay out the projects she is currently working on,and she complies.He is using _______ power.

Accepted Answer

Jeff is using expert power as he is suggesting the use of Excel worksheet based on his knowledge and experience as a project assistant for five years in XYZ Corporation.

Question 4

The ability to make threats or deliver punishment gives an individual or organization _______ power.

Accepted Answer

Coercion is the use of threats or punishment to make someone comply with your orders or wishes. Therefore, the ability to make threats or deliver punishment gives an individual or organization coercive power.

Question 5

The best possible influence outcome is __________ because the target person's intrinsic motivation energizes good performance.

Accepted Answer

The best possible influence outcome is commitment because the target person is motivated from within themselves to perform well, rather than being coerced or forced to comply. This type of motivation typically leads to better performance and longer-lasting changes. Defiance, compliance, resistance, and hindrance do not necessarily result in positive outcomes or good performance.

Question 6

John leads a team of 10 salespersons.He informs the team that the first member to achieve the year's target will be sent on an all-expenses-paid holiday to the Grand Canyon National Park.John is demonstrating __________ power.

Accepted Answer

John is using reward power, as he is offering an incentive (all-expenses-paid holiday) to motivate his team to achieve the target.

Question 7

Therese is a charismatic person who is often able to get other employees to work late on special projects by being very friendly and fun to be around.She is exercising her ______ power.

Accepted Answer

Referent power is based on the personal characteristics and social relationships of the leader. In the given scenario, Therese is able to influence her colleagues because of her charismatic and likable personality, which is a form of referent power.

Question 8

_________ power tends to produce _________.

Accepted Answer

Reward power is based on the ability to provide rewards or incentives. When used correctly, it can result in compliance from individuals who are motivated by the rewards.

Question 9

Fiona used an influence tactic on Gerald and got him to enthusiastically agree to her proposal.Gerald demonstrated initiative and persistence while completing the assignment.This is an example of

Accepted Answer

According to researchers, there are three possible influence outcomes: commitment, compliance, resistance. Commitment happens when the second party enthusiastically agrees to the first party's proposal and demonstrates initiative and persistence while completing the assignment.

Question 10

ABC Company purchases new safety glasses for its machine operators.Unfortunately,the equipment makes the operators very uncomfortable on hot days.Davey removes the equipment when the foreman is not around.This is an example of

Accepted Answer

Davey is resisting the use of the safety glasses by removing them when the foreman is not around due to the discomfort caused by the equipment.

Question 11

______ power is the type of influence a person exercises independent of his or her job or position.

Accepted Answer

Personal power is based on an individual's personal characteristics, such as their level of expertise, charisma, or interpersonal skills, rather than their formal position or job title. This type of power allows individuals to influence others based on their reputation, credibility, or personal attributes.

Question 12

What type of power tends to produce commitment?

Accepted Answer

Positive power, which includes legitimate power, expert power, and referent power, tends to produce commitment because it is based on respectful, fair, and inspiring interactions between the influencer and the influenced. Legitimate power comes from a position or role that gives the influencer the authority to request compliance from others. Expert power comes from the knowledge, skills, and experience that the influencer possesses and shares with others. Referent power comes from the admiration, trust, and liking that the influencer evokes from others because of their charisma, personality, or values. Together, these three types of positive power can create a sense of shared purpose, trust, and loyalty among the followers, leading to commitment and motivation to achieve the goals of the group or organization.

Question 13

______ power is the type of influence a person exercises because of the job he or she holds.

Accepted Answer

Position power is directly related to the job a person holds and the authority that comes with it. This type of power is granted to individuals based on their position or title within an organization, and it allows them to exercise authority over subordinates. Therefore, the best choice is E, Position power.

Question 14

_______ power comes into play when one's personal characteristics and social relationships become the reason for compliance.

Accepted Answer

Referent power is the power that arises when one's personal characteristics and social relationships become the reason for compliance. This type of power relies on the admiration, respect, and trust others have for the person, rather than on any direct rewards or punishments.

Question 15

Meghan resents Tom's promotion to sale manager.She knows she has performed as well as Tom and feels that his promotion was not deserved.She doesn't verbally express this,but when Tom runs a meeting,she doesn't participate or contribute.Rather,she looks at her phone or out the window.This passive-aggressive reaction to Tom's influence attempt reflects Meghan's

Accepted Answer

Meghan is exhibiting resistance through her passive-aggressive behavior of not participating or contributing during Tom's meetings. She is not openly expressing her opposition to Tom's promotion, but she is still undermining his attempts to influence her work.

Question 16

Hugh tries his best to convince Irene about a new business proposal,but Irene presents some good counterarguments and stalls the proposal.This is an example of

Accepted Answer

The scenario described shows that Irene is resisting the new business proposal that Hugh is trying to convince her of. She is presenting counterarguments and stalling the proposal, indicating that she is actively opposed to it. Therefore, the best choice is resistance (option D). Compliance and adherence imply agreement or acceptance, allegiance indicates loyalty, and commitment suggests a willingness to work toward a goal, none of which fit the situation described.

Question 17

You are a management consultant.During a training session,a manager from XYZ Energy Corporation asks you to summarize the best research evidence on the impact of the five bases of power on job performance,job satisfaction,and turnover.Which of these would be a correct response?

Accepted Answer

Research suggests that expert and referent powers have a generally positive impact on job performance, job satisfaction, and turnover. Legitimate power also has a positive impact, but the effect is not as strong as that of expert and referent powers. Reward power may have a positive impact on performance but does not necessarily lead to higher job satisfaction or lower turnover. Coercive power typically has a negative impact on both performance and satisfaction, and may increase turnover. Therefore, option D is the correct answer.

Question 18

Alexa,a manager,explains to Harvey that if he is late to work one more time in the next six weeks he will be suspended without pay for a day.Alexa is exercising _______ power.

Accepted Answer

Alexa is using coercion power as she is threatening Harvey with punishment (suspension without pay) if he does not comply with her expectations of being punctual.

Question 19

Professor Smith promises Professor Davis that he will buy him dinner if Professor Davis covers class for him one day while Professor Smith is presenting a paper at a conference.Professor Davis agrees,although he is merely going to hand out an assignment to students and be available for questions if they have any.Professor Smith is using his ________ power and Professor Davis is ________.

Accepted Answer

Professor Smith is using his reward power by offering dinner in exchange for a favor, and Professor Davis is complying with the request without necessarily being committed to the action for its own sake.

Question 20

Compliance can be a result of __________ power.

Accepted Answer

Compliance is often associated with negative legitimate, coercive, and reward power, as these types of power can compel individuals to conform to expectations or demands.

Quiz 12: Power,influence,and Politics