A balanced scorecard consists of a report showing a performance measure such as ROI or residual income for all of the divisions in a company that generate profits.

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A balanced scorecard includes not only financial performance measures like ROI or residual income, but also non-financial measures such as customer satisfaction, employee engagement, and process improvement metrics. It is a comprehensive tool used to evaluate and manage overall organizational performance.

A Balanced Scorecard Consists of a Report Showing a Performance