Which of the following is a disadvantage of jettisoning low-value customers?
A)High-value customers tend to become unprofitable.
B)The total value of individual customers, in terms of profits, falls.
C)Competitors become aware of the company's customer base.
D)The company loses its focus on the high-value consumers.

Question

Quizplus · Accepted Answer

Firing low-value customers seems to be a common-sense approach, but in some cases there is a danger.If a company is left with only high-value customers, this leaves the company open to poaching by competitors if they are aware of its customer base.

Which of the Following Is a Disadvantage of Jettisoning Low-Value