Question 1

What is a learning organization? What competitive advantage do learning organizations hold?

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Question 2

Explain the ideas emphasized by the behavioral viewpoint.List the three phases of development of the behavioral viewpoint and discuss at least one major contribution and its pioneer from each of the first two phases.

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Question 3

Travis, an accounting manager at a hospital equipment company, has just attended software training where he learned new processes that could benefit his staff.On the plane home he began planning how he would train everyone in order to help the department reach its goals.Travis's approach is most characteristic of what type of organization?

Accepted Answer

A learning organization is an organization that actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge.It can acquire knowledge by devoting significant resources to training.Transferring knowledge can be improved by reducing barriers to information sharing.

Question 4

To create a learning organization, managers must perform three key functions or roles: build a commitment to learning, work to generate ideas with impact, and

Accepted Answer

To create a learning organization, managers must perform three key functions or roles: (1) build a commitment to learning, (2) work to generate ideas with impact, and (3) work to generalize ideas with impact.

Question 5

Organizations that actively create, acquire, and transfer knowledge within themselves and are able to modify their behavior to reflect this new knowledge are called __________ organizations.

Accepted Answer

A learning organization is an organization that actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge.

Question 6

The comprehensive approach dedicated to continuous quality improvement, training, and customer satisfaction is known as

Accepted Answer

Total quality management (TQM) is a comprehensive approach, led by top management and supported throughout the organization, dedicated to continuous quality improvement, training, and customer satisfaction.

Question 7

Managers at Montaigne Prefecture Glass needed to take some important steps to get out ahead of the growing competition.Recently, new talent had been hired, the training and development budget had been doubled, and cross-functional teams were added to improve information flow.It appears that Montaigne is attempting to become a ______ organization.

Accepted Answer

A learning organization is an organization that actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge.It can acquire knowledge by hiring new talent when needed, and devoting significant resources to training.Transferring knowledge can be improved by reducing barriers to information sharing.

Question 8

Explain the emphasis of the quantitative viewpoint.Describe the two major approaches to this viewpoint.

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Question 9

Scott works for an organization that describes itself as a "learning organization." As a manager, which of the following actions is Scott most likely to take while working for this organization?

Accepted Answer

A learning organization is an organization that actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge.One of the ways to create and acquire knowledge is to hire new talent and expertise when needed.

Question 10

Which of the following is not a component of TQM?

Accepted Answer

The four components of TQM are as follows: 1.Make continuous improvement a priority.2.Get every employee involved.3.Listen to and learn from customers and employees.4.Use accurate standards to identify and eliminate problems.Zero defects is a quality assurance concept.

Question 11

Which of the following is most likely to help build a learning organization?

Accepted Answer

To create a learning organization, managers must perform three key functions or roles: (1) build a commitment to learning, (2) work to generate ideas with impact, and (3) work to generalize ideas with impact.To generalize ideas with impact the staff can create a psychologically safe and comforting environment that increases the sharing of successes, failures, and best practices.

Question 12

How is management both an art and a science?

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Question 13

Describe the systems viewpoint and provide examples of each of the four associated parts using a real or fictitious company.

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Question 14

Why is the contingency viewpoint important?

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Question 15

The term learning organization was coined by

Accepted Answer

Learning organizations, says Massachusetts Institute of Technology professor Peter Senge, who coined the term, are places "where people continually expand their capacity to create the results they truly desire, where new and expansive patterns of thinking are nurtured, where collective aspiration is set free, and where people are continually learning how to learn together."

Question 16

Deming proposed that when something goes wrong, chances are __________ that the system is at fault, and __________ that the individual worker is at fault.

Accepted Answer

Deming proposed his so-called 85-15 rule, which means when things go wrong, there is an 85% chance that the system is at fault, and only a 15% chance that the individual worker is at fault.

Question 17

Describe the fundamental ideas underlying the classical viewpoint to management, and give at least one example of a modern practice that has its roots in this view.Compare and contrast its two approaches.

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Question 18

Describe total quality management, and list at least three of the four components of it that are used by organizations to implement it.

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Question 19

Joseph Juran defined quality as ________, which meant that a product or service should satisfy a customer's real needs.

Accepted Answer

Another pioneer with Deming in Japan's quality revolution was Joseph M.Juran, who defined quality as "fitness for use." By this he meant that a product or service should satisfy a customer's real needs.

Question 20

Why should one study different theoretical perspectives about management? Give at least three reasons.

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Quiz 2: Management Theory: Essential Background for the Successful Manager