Question 1

Employee behaviors that exceed the work-role requirements for the job are known as

Accepted Answer

Organizational citizenship behaviors are those employee behaviors that are not directly part of employees' job descriptions, or that exceed their work-role requirements.

Question 2

The extent to which an employee identifies with an organization and is committed to its goals is called

Accepted Answer

Organizational commitment reflects the extent to which an employee identifies with an organization and is committed to its goals.

Question 3

The ______ occurs when we form an impression of an individual based on a single trait.

Accepted Answer

The halo effect occurs when we form an impression of an individual based on a single trait.

Question 4

Which of the following is one of the four layers of the diversity wheel?

Accepted Answer

To help distinguish the important ways in which people differ, diversity experts Lee Gardenswartz and Anita Rowe have identified a "diversity wheel" consisting of four layers of diversity: (1) personality, (2) internal dimensions, (3) external dimensions, and (4) organizational dimensions .

Question 5

The extent to which employees have positive or negative feelings about various aspects of their work refers to their

Accepted Answer

Job satisfaction is the extent to which you feel positive or negative about various aspects of your work.

Question 6

Brad was hiring a new financial analyst, and he had several good candidates.He was leaning towards hiring Kai, a Japanese American woman, since he thinks Asians are better at math.Brad is exhibiting which distortion in perception?

Accepted Answer

Stereotyping is the tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs.

Question 7

Which of the following would be considered a primary dimension of diversity?

Accepted Answer

Internal dimensions of diversity are those human differences that exert a powerful, sustained effect throughout every stage of our lives: gender, age, ethnicity, race, sexual orientation, physical abilities.These are referred to as the primary dimensions of diversity because they are not within our control for the most part.

Question 8

Tori has been telling everyone in the sales department of her incredible skill as a salesperson, since she beat her goal this year by nearly 30%.But last year when she didn't even reach her goal, she said it was simply the economy.This is an example of the

Accepted Answer

In the self-serving bias, people tend to take more personal responsibility for success than for failure.

Question 9

A waiter expects a group of poorly dressed customers to be stingy tippers and gives them poor service, so he gets the result that he expects, a very small tip.This is an example of the

Accepted Answer

The self-fulfilling prophecy, also known as the Pygmalion effect, describes the phenomenon in which people's expectations of themselves or others lead them to behave in ways that make those expectations come true.An example is a waiter who expects some poorly dressed customers to be stingy tippers, who therefore gives them poor service and so gets the result he or she expected, a much lower tip than usual.

Question 10

______ is at the center of the diversity wheel.

Accepted Answer

Personality is defined as the stable physical and mental characteristics responsible for a person's identity.It is at the center of the diversity wheel.

Question 11

______ represent(s) all the ways people are unlike and alike.

Accepted Answer

Diversity represents all the ways people are unlike and alike, such as the differences and similarities in age, gender, race, religion, ethnicity, sexual orientation, capabilities, and socioeconomic background.

Question 12

________ programs help employees to integrate and transition to a new job.

Accepted Answer

Onboarding programs help employees to integrate and transition to new jobs by making them familiar with corporate policies, procedures, culture, and politics by clarifying work-role expectations and responsibilities.

Question 13

The tendency to remember recent information better than earlier information is called

Accepted Answer

The recency effect is the tendency to remember recent information better than earlier information, perhaps because when you activate your recall, the later recollections are still present in working memory.

Question 14

Which of the following factors is most relevant to a person's overall satisfaction with his or her job?

Accepted Answer

A person's overall satisfaction with work depends on how he or she feels about several components, such as work, pay, promotions, coworkers, and supervision.

Question 15

Julia really doesn't like her new boss and is not happy with the new tasks she's been assigned and the long hours she's been working.Still, she truly believes in what the company is trying to accomplish.Julia has

Accepted Answer

Job satisfaction is the extent to which you feel positive or negative about various aspects of your work.Most people don't like everything about their jobs.Their overall satisfaction depends on how they feel about several components, such as work, pay, promotions, coworkers, and supervision.

Question 16

As an employee's age increases, his or her

Accepted Answer

Research shows that as employees' age increases, so does their job involvement and satisfaction, work motivation, and organizational commitment.

Question 17

Job satisfaction results in stronger ______ and lower levels of ______

Accepted Answer

Among the key correlates of job satisfaction are stronger motivation, job involvement, organizational commitment, and life satisfaction and less absenteeism, tardiness, turnover, and perceived stress.

Question 18

The tendency to attribute another person's behavior to his or her personal characteristics rather than to the situation the person is in is called

Accepted Answer

In the fundamental attribution bias, people attribute another person's behavior to his or her personal characteristics rather than to situational factors.

Question 19

Absenteeism, drug and alcohol abuse, and disciplinary problems are examples of

Accepted Answer

Counterproductive work behaviors are types of behavior that harm employees and the organization as a whole.Such behaviors may include absenteeism and tardiness, drug and alcohol abuse, and disciplinary problems.

Question 20

Miles impressed his boss by making lots of suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures.Miles is exhibiting

Accepted Answer

Organizational citizenship behaviors are those employee behaviors that are not directly part of employees' job descriptions, or that exceed their work-role requirements.Examples include suggestions for improvement, and attendance well beyond standard or enforceable levels.

Quiz 11: Managing Individual Differences and Behavior: Supervising People As People