Question 1

Craig's sales manager has just told the group that all sales in the month of September will earn an extra 5% commission.The team gets right to work, being motivated by a(n)

Accepted Answer

An extrinsic reward is the payoff, such as money, a person receives from others for performing a particular task.An extrinsic reward is an external reward; the payoff comes from pleasing others.Here, the manager offers extra pay as an extrinsic reward.

Question 2

For managers, the importance of Maslow's contribution is that he showed that workers

Accepted Answer

For managers, the importance of Maslow's contribution is that he showed that workers have needs beyond that of just earning a paycheck.

Question 3

A manager should administer punishment in public because the embarrassment amplifies the punishment and therefore its effectiveness.

Accepted Answer

You should administer punishment in private.You would hate to have your boss chew you out in front of your subordinates, and the people who report to you also shouldn't be reprimanded in public, which would lead only to resentments that may have nothing to do with an employee's infractions.

Question 4

Stock options allow certain employees to buy stock at a future date for a discounted price.

Accepted Answer

With stock options, certain employees are given the right to buy stock at a future date for a discounted price.The motivator here is that employees holding stock options will supposedly work hard to make the company's stock rise so that they can obtain it at a cheaper price.

Question 5

According to the acquired needs theory, the desire to influence others is part of the need for

Accepted Answer

In acquired needs theory, the need for power is the desire to be responsible for other people, to influence their behavior or to control them.

Question 6

Arianna's management professor just told her class that the final exam is optional for students like her who currently have an A.She decides to take the exam anyway, since she likes the subject and wants to master the material.Here, Arianna is motivated to take the exam by a(n)

Accepted Answer

An intrinsic reward is the satisfaction, such as a feeling of accomplishment, a person receives from performing the particular task itself.An intrinsic reward is an internal reward; the payoff comes from pleasing yourself.

Question 7

Even when he started his first job, Galen was not content to be just one of the employees.His boss noticed that he often coached his coworkers about ways to improve their work, even when it wasn't his job.Galen probably has a

Accepted Answer

The need for power is the desire to be responsible for other people, to influence their behavior or to control them.If you, like most effective managers, have a high need for power, that means you enjoy being in control of people and events and being recognized for this responsibility.

Question 8

______ assumes that three basic needs influence behavior and that they may be activated concurrently.

Accepted Answer

Unlike Maslow's theory, ERG theory suggests that behavior is motivated by three needs, not five, and that more than one need may be activated at a time rather than activated in a stair-step hierarchy.

Question 9

After a series of bus accidents, one of which resulted in a critical injury to a driver, Inland Shuttle drivers received additional training and buses were retrofitted with new braking systems.This helps to satisfy which of Maslow's needs?

Accepted Answer

Safety needs are concerned with both physical safety and emotional security, so that a person is concerned with avoiding threats like dangerous working conditions.

Question 10

An accounting firm provides employees with educational reimbursements if they complete job-related coursework with a B or better, which helps them meet which of Maslow's levels of needs?

Accepted Answer

The highest level of need, self-actualization is self-fulfillment-the need to develop one's fullest potential, to become the best one is capable of being.Education helps fully develop one's self.

Question 11

A simple model of motivation does not include which of the following?

Accepted Answer

In a simple model of motivation, people have certain (1) needs that (2) motivate them to perform specific (3) behaviors for which they receive (4) rewards that (5) feed back and satisfy the original need .

Question 12

Maslow's levels of needs, in order from lowest (most basic) to highest level, are

Accepted Answer

Abraham Maslow, one of the first researchers to study motivation, put forth a hierarchy of needs theory, which proposes that people are motivated by five levels of needs: (1) physiological, (2) safety, (3) love, (4) esteem, and (5) self-actualization.

Question 13

Research shows that the cubicle is a motivational environment for most employees.

Accepted Answer

The cubicle, according to new research, is stifling the creativity and morale of many workers, and the bias of modern-day office designers for open spaces and neutral colors is leading to employee complaints that their workplaces are too noisy or too bland.

Question 14

Anne has excelled as a consultant for a large financial institution.She loves building mutually beneficial relationships and is extremely well liked by her clients.Anne likely has a

Accepted Answer

If you tend to seek social approval and satisfying personal relationships, you may have a high need for affiliation.In that case, you may not be the most efficient manager because at times you will have to make decisions that will make people resent you.Instead, you will tend to prefer work, such as sales, that provides for personal relationships and social approval.

Question 15

Janet is very aggressive at her job, and her coworkers complain that she often manipulates them and her boss in order to get ahead.She attempts to direct everything and everyone, regardless of the consequences to others or even the organization itself.Janet is expressing what type of need for power?

Accepted Answer

McClelland identifies two forms of the need for power.The negative kind is the need for personal power, as expressed in the desire to dominate others, and involves manipulating people for one's own gratification.

Question 16

Pay for performance compensation plans base employee pay on the number of job-relevant skills or academic degrees they earn.

Accepted Answer

Also known as merit pay, pay for performance bases pay on one's results.Thus, different salaried employees might get different pay raises and other rewards (such as promotions) depending on their overall job performance.Also known as skill-based pay, pay for knowledge ties employee pay to the number of job-relevant skills or academic degrees they earn.

Question 17

The need for status, reputation, and recognition are part of

Accepted Answer

After they meet their social needs, people focus on such matters as self-respect, status, reputation, recognition, and self-confidence, which are part of esteem needs.

Question 18

Which of the following is a need in Alderfer's ERG theory?

Accepted Answer

According to Alderfer's ERG theory, needs are categorized into three categories: existence, relatedness, and growth. Existence needs include the basic needs of survival such as food, shelter, and safety. Relatedness needs include social needs such as the need for belongingness and social interaction. Growth needs include higher-order needs such as the need for personal development and fulfillment. Therefore, out of the options provided, only choice B, existence, is a need in Alderfer's ERG theory.

Question 19

______ is defined as the psychological processes that arouse and direct goal-directed behavior.

Accepted Answer

Motivation may be defined as the psychological processes that arouse and direct goal-directed behavior.

Question 20

Which of the following is a need-based perspective on motivation?

Accepted Answer

In addition to McGregor's Theory X/Theory Y, content perspectives include four theories: Maslow's hierarchy of needs, Alderfer's ERG theory, McClelland's acquired needs theory, and Herzberg's two-factor theory.

Quiz 12: Motivating Employees: Achieving Superior Performance in the Workplace