Question 1

E-mail causes a decrease in all other forms of communication among coworkers, including greetings and informal conversations.

Accepted Answer

People tend to have a love-hate relationship with e-mail because its speed and convenience has led to overload. E-mail causes a decrease in all other forms of communication among coworkers, including greetings and informal conversations.

Question 2

Martin's boss is an egotistical, arrogant man. Whenever Martin goes to him with new ideas, they are always rejected. Instead the boss implements strategies and plans that further his own self-interests. Which of the following barriers is affecting Martin's communication with his boss?
A)Process barrier
B)Personal barrier
C)Physical barrier
D)Semantic barrier
E)Conceptual barrier

Accepted Answer

Personal barrier is affecting Martin's communication with his boss. Three types of barriers are likely to impact communication effectiveness: (1) personal barriers, (2) physical barriers, and (3) semantic barriers. Personal barriers represent any individual attributes that hinder communication.

Question 3

Harry is thinking about meeting Connie. He writes a text message to Connie, inviting her for a drink at the local bar. This is an example of _____.
A)decoding
B)feedback
C)noise
D)encoding
E)miscommunication

Accepted Answer

This is an example of encoding. Encoding entails translating thoughts into a code or language that can be understood by others. This forms the foundation of the message.

Question 4

A two-way face-to-face conversation has the lowest media richness.

Accepted Answer

A two-way face-to-face conversation is the richest form of communication. It provides immediate feedback and allows for the observation of multiple cues such as body language and tone of voice.

Question 5

Asynchronous communication occurs when employees in different locations and time zones work simultaneously.

Accepted Answer

Because of computerized memory capabilities, the traditional work and time connection also has been altered. Employees in different locations and time zones can work simultaneously (called synchronous communication) and team members can work on the same project at different times (asynchronous communication).

Question 6

_____ consists of translating verbal, oral, or visual aspects of a message into a form that can be interpreted.
A)Medium richness
B)Decoding
C)Transmission
D)Encoding
E)The feedback loop

Accepted Answer

Decoding occurs when receivers receive a message. It is the process of interpreting and making sense of a message. It is the process of interpreting and making sense of a message.

Question 7

Impersonal static media such as newsletters and bulletin boards have high media richness.

Accepted Answer

Media richness involves the capacity of a given communication medium to convey information and promote understanding. Impersonal static media such as newsletters and bulletin boards have low media richness.

Question 8

The _____ model depicts communication as a pipeline in which information and meaning are perfectly transferred from one person to another.
A)transmission
B)normative
C)garbage can
D)conduit
E)perceptual

Accepted Answer

Historically, the communication process was described in terms of a conduit model. This model depicts communication as a pipeline in which information and meaning are transferred from person to person.

Question 9

Rebecca e-mails a wedding invitation to her cousin Shawn. A few days later, she gets a reply saying that he can't make it to the wedding because he will not be able to get any vacation. In the communication process, Shawn's reply is an example of _____.
A)noise
B)feedback
C)encoding
D)decoding
E)jargon

Accepted Answer

This is an example of feedback from Shawn. In the feedback process, the sender gets a reaction from the receiver.

Question 10

Dana is trying to talk to a client from Russia. But his Russian accent is so thick that she can hardly understand what he is saying. In this situation, Dana's communication with her client is hampered due to _____.
A)the use of jargon
B)a semantic barrier
C)noise
D)genderflex
E)low media richness

Accepted Answer

The communication is hampered due to noise. Noise represents anything that interferes with the transmission and understanding of a message. It can affect any part of the communication process.

Question 11

Speech impairments, poor telephone connections, and poor hearing and eyesight are examples of _____.
A)noise
B)miscommunication
C)sender barrier
D)media richness
E)static

Accepted Answer

This broad definition of noise includes many situations such as a speech impairment or accent, poor telephone connection, illegible handwriting, bad photocopy, inaccurate statistics, lies, background sounds, poor hearing and eyesight, and physical distance between sender and receiver.

Question 12

E-mail is a confidential medium of communication.

Accepted Answer

Employers are increasingly monitoring all e-mail. Assume your messages will be a matter of permanent record and can be read by anyone.

Question 13

A desire to experience new and different things typically takes precedence over long-term commitments for the internet generation.

Accepted Answer

Years of focus groups and interviews with nearly 10,000 people worldwide (with an emphasis on young people) led Tapscott and his research team to identify eight Net Gen norms. According to the research, a desire to experience new and different things takes precedence over long-term commitments for the internet generation.

Question 14

Sender barriers, encoding barriers, and decoding barriers are examples of a _____ barrier.
A)process
B)personal
C)physical
D)semantic
E)jargon

Accepted Answer

Three types of barriers are likely to impact communication effectiveness: (1) personal barriers, (2) physical barriers, and (3) semantic barriers. Personal barriers represent any individual attributes that hinder communication.

Question 15

According to the perceptual model of communication, _____ is anything that interferes with the transmission and understanding of a message.
A)decoding
B)feedback loop
C)conduit
D)grapevine
E)noise

Accepted Answer

Noise represents anything that interferes with the transmission and understanding of a message. It can affect any part of the communication process.

Question 16

Effective communication occurs when the richness of the medium is matched appropriately with the complexity of the problem or situation.

Accepted Answer

Effective communication occurs when the richness of the medium is matched appropriately with the complexity of the problem or situation. Media low in richness-impersonal static and personal static-are better suited for simple problems; media high in richness-interactive media and face-to- face-are appropriate for complex problems or situations.

Question 17

Management by walking around is the term used to describe a manager literally walking around the organization and talking to people across all lines of authority.

Accepted Answer

Management by walking around is the term used to describe a manager literally walking around the organization and talking to people across all lines of authority. It is an effective way to communicate because employees prefer to get information directly from their manager.

Question 18

The _____ model of communication is based on the belief that a receiver creates the meaning of a message in his or her mind, and the receiver's interpretation of the message may differ from the message intended by the sender.
A)transmission
B)normative
C)process
D)conduit
E)perceptual

Accepted Answer

The perceptual model of communication depicts communication as a process in which receivers create meaning in their own minds.

Question 19

Personal written static media (memos and letters) has greater information richness than a telephone conversation.

Accepted Answer

Media richness involves the capacity of a given communication medium to convey information and promote understanding. According to the contingency model for selecting communication media, personal written communication has lower media richness than a telephone conversation.

Question 20

_____ entails translating thoughts into a code or language that can be understood by others.
A)Selecting a medium
B)Decoding
C)Transmission
D)Encoding
E)The feedback loop

Accepted Answer

Encoding entails translating thoughts into a code or language that can be understood by others. This forms the foundation of the message.

Quiz 14: Communicating in the Digital Age

E-mail causes a decrease in all other forms of communication among coworkers, including greetings and informal conversations.

Martin's boss is an egotistical, arrogant man. Whenever Martin goes to him with new ideas, they are always rejected. Instead the boss implements strategies and plans that further his own self-interests. Which of the following barriers is affecting Martin's communication with his boss?

Harry is thinking about meeting Connie. He writes a text message to Connie, inviting her for a drink at the local bar. This is an example of _____.

A two-way face-to-face conversation has the lowest media richness.

Asynchronous communication occurs when employees in different locations and time zones work simultaneously.

_____ consists of translating verbal, oral, or visual aspects of a message into a form that can be interpreted.

Impersonal static media such as newsletters and bulletin boards have high media richness.

The _____ model depicts communication as a pipeline in which information and meaning are perfectly transferred from one person to another.

Rebecca e-mails a wedding invitation to her cousin Shawn. A few days later, she gets a reply saying that he can't make it to the wedding because he will not be able to get any vacation. In the communication process, Shawn's reply is an example of _____.

Dana is trying to talk to a client from Russia. But his Russian accent is so thick that she can hardly understand what he is saying. In this situation, Dana's communication with her client is hampered due to _____.

Speech impairments, poor telephone connections, and poor hearing and eyesight are examples of _____.

E-mail is a confidential medium of communication.

A desire to experience new and different things typically takes precedence over long-term commitments for the internet generation.

Sender barriers, encoding barriers, and decoding barriers are examples of a _____ barrier.

According to the perceptual model of communication, _____ is anything that interferes with the transmission and understanding of a message.

Effective communication occurs when the richness of the medium is matched appropriately with the complexity of the problem or situation.

Management by walking around is the term used to describe a manager literally walking around the organization and talking to people across all lines of authority.

The _____ model of communication is based on the belief that a receiver creates the meaning of a message in his or her mind, and the receiver's interpretation of the message may differ from the message intended by the sender.

Personal written static media (memos and letters) has greater information richness than a telephone conversation.

_____ entails translating thoughts into a code or language that can be understood by others.