The organizational effectiveness criterion of internal processes measures how effective an organization is in acquiring necessary factors of production such as raw materials, labor, or capital.

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An organization is deemed effective in resource acquisition if it acquires necessary factors of production such as raw materials, labor, capital, and managerial and technical expertise. The internal processes dimension of effectiveness focuses on "what the organization must excel at" to effectively meet its financial objectives and customers' expectations.

The Organizational Effectiveness Criterion of Internal Processes Measures How Effective