Question 1

The four decision areas in operations management are:
A)Planning,technology,inventory,and control
B)Process,quality,capacity,and inventory
C)Process,quality,technology,and capacity
D)None of these

Accepted Answer

The four decision areas in operations management are process design and management, quality control, capacity planning, and inventory management. These four areas are critical for efficient and effective operations management, as they determine the processes used, the quality standards maintained, the capacity available, and the level of inventory needed to meet customer demand. Option B correctly identifies these four areas. Option A includes planning instead of process design and technology instead of capacity planning, while Option C includes technology instead of inventory management. Therefore, Option B is the best choice.

Question 2

The three major functions of business organizations:
A)Are mutually exclusive
B)Function independently of each other
C)Interface with each other
D)Do not interface with each other

Accepted Answer

The three major functions of business organizations - finance, marketing, and operations - are interdependent and interface with each other. Finance provides the necessary capital for marketing and operations, marketing drives sales which provide profits for finance and funds for operations, and operations produce goods and services for marketing and generate revenues for finance. Therefore, these three functions cannot exist independently of each other and must work together for a successful business.

Question 3

Supply chain management includes the integration of:
A)Suppliers
B)Manufacturers
C)Customers
D)All of the above

Accepted Answer

Supply chain management involves the coordination and efficient management of suppliers, manufacturers, and customers. Therefore, the best answer is D, as all of the above options are necessary for effective supply chain management.

Question 4

The transformation view of the Operations function provides a unified approach for studying the manufacturing and service industries.

Accepted Answer

The transformation view of the Operations function indeed provides a unified approach for studying both the manufacturing and service industries. It focuses on the inputs, transformation process, and outputs of any operation, regardless of the industry.

Question 5

A comprehensive decision-making framework for operations includes:
A)Consideration of other organizational functions
B)Consideration of operations in isolation of other functions
C)Suppliers but not customers
D)Customers but not suppliers

Accepted Answer

Considering other organizational functions is important in order to align operations with strategic goals and overall business objectives. Ignoring other functions can lead to suboptimal decisions that negatively impact the entire organization. Additionally, suppliers and customers should both be considered as they play important roles in the operations process.

Question 6

Supply chain management includes all of the following except:
A)Purchasing
B)Inventory control
C)Advertising
D)Customer service

Accepted Answer

Advertising is not a part of supply chain management. Supply chain management involves the coordination and management of all activities involved in the production and delivery of products or services to customers, including purchasing, inventory control, logistics, and customer service. Advertising is a marketing function that focuses on promoting the product or service to potential customers.

Question 7

The three primary functions that exist in most business organizations are:
A)Operations,accounting,and finance
B)Operations,production,and finance
C)Production,marketing,and human resources
D)Operations,finance,and marketing

Accepted Answer

Operations function deals with the production of goods and services, finance function deals with managing the financial resources of the organization, and marketing function deals with promoting and selling the products or services. These three functions are essential to the success and survival of most business organizations, making choice D the best answer.

Question 8

A productive systems approach:
A)Views operations as a separate organizational function
B)Must provide feedback information for control of process inputs and technology
C)Is of limited use in service organizations
D)Disregards human and social concerns

Accepted Answer

A productive systems approach emphasizes the importance of feedback information for controlling process inputs and technology to improve productivity. It does not view operations as a separate function, but rather as an integrated part of a larger system. It is applicable to service organizations as well as manufacturing organizations. Additionally, it recognizes the importance of human and social concerns in the workplace. Therefore, option B is the correct answer.

Question 9

Which of the following is not a contemporary theme in operations?
A)Globalization of Operations
B)Lean Operations
C)Quality Teams
D)Environmental Concerns and Sustainability

Accepted Answer

Quality teams are not a contemporary theme in operations. Quality management, on the other hand, is a contemporary theme that is focused on improving quality and reducing defects in products and services. Quality teams may be a part of this process, but they are not the theme itself.

Question 10

The supply chain extends from:
A)Supplier to manufacturing
B)Supplier to supplier
C)Dealer to customer
D)Supplier to customer

Accepted Answer

The supply chain encompasses the entire process from the initial supplier of raw materials to the final delivery of the product to the customer.

Question 11

Inventory decisions involve:
A)Determining what to order,how much to order,and when to order
B)Tracking the flow of materials
C)Managing the finished goods inventories
D)All of these

Accepted Answer

Inventory decisions involve all of these activities, including determining what to order, how much to order, and when to order; tracking the flow of materials; and managing finished goods inventories. All three activities are essential in ensuring that the right amount of inventory is available at the right time to meet customer demand while minimizing costs.

Question 12

The contemporary operations themes signify that:
A)More emphasis should be placed on manufacturing than on service industries
B)Every operation should be externally directed to meet the customers' requirements
C)Operations decisions should precede decisions in other functions in an organization
D)To be competitive,strategies for operations should exclude broader supply chain issues

Accepted Answer

The contemporary operations themes focus on customer satisfaction and meeting their requirements, which means every operation should be externally directed towards customer needs. This is why option B is the best choice. Options A, C, and D are incorrect because they do not capture the essence of the contemporary operations themes.

Question 13

Why is operations management a more encompassing term than production management?
A)Operations management is concerned with multiple products and services
B)Operations management refers to service as well as manufacturing organizations
C)Operations management is broader including the financing and marketing functions
D)Operations management makes use of the tools of quantitative analysis and computer systems

Accepted Answer

Production management only focuses on the production of goods, while operations management includes both the production of goods and delivery of services. Thus, operations management is a more encompassing term.

Question 14

Which of the following functions is responsible for the actual movement of goods and/or services across organizations?
A)Logistics
B)Operations
C)Purchasing
D)None of these

Accepted Answer

Logistics is the function that is responsible for the actual movement of goods and/or services across organizations. This includes transportation, warehousing, and inventory management. Operations focus on the internal processes and tasks that are necessary to produce goods and/or services. Purchasing is responsible for acquiring goods and/or services from suppliers.

Question 15

Approximately,what percentage of the American workforce works in service industries?
A)20%
B)40%
C)80%
D)90%

Accepted Answer

According to the Bureau of Labor Statistics, as of April 2021, approximately 80% of American workers are employed in service-providing sectors such as healthcare, education, retail, hospitality, and professional services.

Question 16

Capacity decisions:
A)Include staffing and scheduling
B)Include inventory control
C)Include defining product specifications
D)None of these

Accepted Answer

Capacity decisions involve determining the amount of resources needed, which includes staffing and scheduling to ensure that the organization can meet demand.

Question 17

The four major decision responsibilities of operations management are:
A)Process,quality,capacity,and human resources
B)Process,quality,human resources,and inventory
C)Quality,inventory,human resources,and capacity
D)Process,capacity,quality,and inventory

Accepted Answer

The four major decision responsibilities of operations management are process, capacity, quality, and inventory. While human resources is an important aspect of operations management, it is not considered one of the four major decision responsibilities.

Question 18

The essence of operations management can be described by:
A)Process,capacity,and people
B)Decisions,function,and process
C)Planning,control,and organization
D)Integrated planning and control

Accepted Answer

The answer of The essence of operations management can be...

Question 19

Which one of the following would not generally be classified as an input in a university system?
A)Staff
B)Facilities
C)Knowledge
D)Research

Accepted Answer

Research is typically considered an output of a university system, as it is a product of the activities and processes within the institution.

Question 20

Which of the following is not in the process category of the operations decision framework?
A)Layout of the facility
B)Job design
C)The type of equipment and technology
D)Product or service inspection

Accepted Answer

The process category of the operations decision framework includes activities such as layout of the facility, job design, and selection of equipment and technology. Product or service inspection is part of the quality control category.

Quiz 1: The Operations Function

The four decision areas in operations management are:

The three major functions of business organizations:

Supply chain management includes the integration of:

The transformation view of the Operations function provides a unified approach for studying the manufacturing and service industries.

A comprehensive decision-making framework for operations includes:

Supply chain management includes all of the following except:

The three primary functions that exist in most business organizations are:

A productive systems approach:

Which of the following is not a contemporary theme in operations?

The supply chain extends from:

Inventory decisions involve:

The contemporary operations themes signify that:

Why is operations management a more encompassing term than production management?

Which of the following functions is responsible for the actual movement of goods and/or services across organizations?

Approximately,what percentage of the American workforce works in service industries?

Capacity decisions:

The four major decision responsibilities of operations management are:

The essence of operations management can be described by:

Which one of the following would not generally be classified as an input in a university system?

Which of the following is not in the process category of the operations decision framework?