Question 1

In the product life cycle, many consumers are entering the market and buying the product for the first time and demand increases rapidly in the ________ stage.
A) embryonic
B) maturity
C) decline
D) growth

Accepted Answer

In the growth stage of the product life cycle, many consumers are entering the market and buying the product for the first time, and demand increases rapidly.

Question 2

For gathering the information managers need to achieve coordination and control and make decisions, traditionally they have used ________.
A) decision support systems
B) operations information systems
C) transaction-processing systems
D) organizational hierarchy

Accepted Answer

Traditionally, managers have used the organizational hierarchy as a system for gathering the information they need to achieve coordination and control and make decisions.

Question 3

When managers pass through work areas and talk informally with workers, they are engaging in ________.
A) management by exception
B) MBO
C) micromanaging
D) management by wandering around

Accepted Answer

In management by wandering around, managers walk around work areas and talk informally with employees about issues and concerns that both employees and managers may have.

Question 4

An accounts receivable department that uses a computer system to bill customers is using a(n) ________ system.
A) expert
B) artificial intelligence
C) transaction-processing
D) operations information

Accepted Answer

A transaction-processing system is a system designed to handle large volumes of routine, recurring transactions.

Question 5

An accounts payable department that uses a computer system to pay the company's suppliers is using a(n) ________ system.
A) transaction-processing
B) expert
C) artificial intelligence
D) group decision support

Accepted Answer

A transaction-processing system is a system designed to handle large volumes of routine, recurring transactions.

Question 6

A company newsletter is an example of ________.
A) a personal written communication
B) an impersonal written communication
C) a fax
D) the intranet

Accepted Answer

Impersonal written communication is lowest in information richness and is well suited for messages that need to reach a large number of receivers. Managers often find company newsletters useful vehicles for reaching large numbers of employees.

Question 7

A bank that uses a computer system to record deposits and withdrawals from its customers' checking accounts is using a(n) ________ system.
A) operations information
B) transaction-processing
C) expert
D) group decision support

Accepted Answer

A transaction-processing system is a system designed to handle large volumes of routine, recurring transactions. Bank managers use a transaction-processing system to record deposits into, and payments out of, bank accounts.

Question 8

A computer system that is designed to handle a large volume of routine and recurring transactions is called a(n) ________ system.
A) expert
B) artificial intelligence
C) transaction-processing
D) operations information

Accepted Answer

A transaction-processing system is a system designed to handle large volumes of routine, recurring transactions.

Question 9

In the product life cycle, a product has yet to gain widespread acceptance, the customers are unsure what a product has to offer, and demand for it is minimal in the ________ stage.
A) embryonic
B) maturity
C) decline
D) growth

Accepted Answer

In the embryonic stage of the product life cycle, a product has yet to gain widespread acceptance, customers are unsure what a product has to offer, and demand for it is minimal.

Question 10

Workers who are employed by an organization but who work at home are known as ________.
A) videoconferencers
B) telecommuters
C) decoders
D) encoders

Accepted Answer

Telecommuters are people who are employed by organizations and work out of offices in their own homes.

Question 11

The changes in meaning that occurs as information passes through a series of senders and receivers are ________.
A) message competition
B) information overload
C) data misinterpretation
D) information distortion

Accepted Answer

Information distortion, changes in meaning that occur as information passes through a series of senders and receivers, reduces the quality of information.

Question 12

Supermarket managers who use scanners on the checkout counters to track inventory levels of their products are using a(n) ________ system.
A) group decision support
B) artificial intelligence
C) expert
D) transaction-processing

Accepted Answer

A transaction-processing system is a system designed to handle large volumes of routine, recurring transactions. Supermarket managers use a transaction-processing system to record the sale of items and to track inventory levels.

Question 13

Managers at Next Motors, who work in different locations, communicate with one another over TV screens so that they can see and hear each other and can be more involved in the decision-making process. This is known as ______.
A) voice mailing
B) participating in a chat room
C) e-mailing
D) videoconferencing

Accepted Answer

During a videoconference, managers in two or more locations communicate with each other over large TV or video screens.

Question 14

Personal computers that sit on the desks of managers within a network are called ________, and the company's powerful mainframe computer connects the network PCs through a(n) ________.
A) servers; client
B) rack servers; MIS
C) clients; DSS
D) clients; rack server

Accepted Answer

The typical organization-wide computing network that has emerged over time is a four-tier network solution that consists of "external" PDAs such as netbooks, smartphones, and tablet computers connected to desktops and laptops and then through "internal" rack servers to a company's mainframe. The internal network is composed of "client" desktop and laptop PCs connected by Ethernet to the company's system of rack servers.

Question 15

A controller who uses a computer system to prepare payroll checks for employees is using a(n) ________ system.
A) artificial intelligence
B) group decision support
C) operations information
D) transaction-processing

Accepted Answer

A transaction-processing system is a system designed to handle large volumes of routine, recurring transactions. Most managers in large organizations use a transaction-processing system to handle tasks such as payroll preparation and payment, customer billing, and payment of suppliers.

Question 16

The top managers of Firecracker Explosives walk about through the production plant and talk informally with employees about issues and concerns that they may have. This is an example of ________.
A) total quality management
B) structured approach to direct participation
C) impersonal communication
D) management by wandering around

Accepted Answer

In management by wandering around, managers walk around work areas and talk informally with employees about issues and concerns that both employees and managers may have.

Question 17

Computer software programs that are developed for charting graphs of sales performance (for example, number of units sold) over the past three years are an example of ________ software.
A) applications
B) artificial intelligence
C) expert systems
D) DSS systems

Accepted Answer

Applications software, such as programs for word processing, spreadsheets, graphics, and database management, is software developed for a specific task or use.

Question 18

Client computers that are linked directly to a server constitute a(n) ________.
A) LAN
B) MIS
C) mainframe
D) wide area network

Accepted Answer

The client computers that are linked directly to a server constitute a local area network (LAN), and most companies have many LANs. A manager can communicate electronically with other individuals hooked into the system, whether they are in the manager's LAN, in another LAN within the manager's organization, or in another organization altogether.

Question 19

The form of communication which is the lowest in information richness is ________.
A) face-to-face communication
B) videoconferencing
C) management by wandering around
D) impersonal written communication

Accepted Answer

Impersonal written communication is lowest in information richness and is well suited for messages that need to reach a large number of receivers.

Question 20

In addition to saving time and money on travel costs for managers, some of the advantages of face-to-face communication are achieved through ________.
A) e-mail
B) telephoning
C) letters
D) videoconferencing

Accepted Answer

Videoconferences capture some of the advantages of face-to-face communication (such as access to facial expressions) while saving time and money because managers in different locations do not have to travel to meet with one another.

Quiz 13: Communication and Information Technology Management

In the product life cycle, many consumers are entering the market and buying the product for the first time and demand increases rapidly in the ________ stage.

For gathering the information managers need to achieve coordination and control and make decisions, traditionally they have used ________.

When managers pass through work areas and talk informally with workers, they are engaging in ________.

An accounts receivable department that uses a computer system to bill customers is using a(n) ________ system.

An accounts payable department that uses a computer system to pay the company's suppliers is using a(n) ________ system.

A company newsletter is an example of ________.

A bank that uses a computer system to record deposits and withdrawals from its customers' checking accounts is using a(n) ________ system.

A computer system that is designed to handle a large volume of routine and recurring transactions is called a(n) ________ system.

In the product life cycle, a product has yet to gain widespread acceptance, the customers are unsure what a product has to offer, and demand for it is minimal in the ________ stage.

Workers who are employed by an organization but who work at home are known as ________.

The changes in meaning that occurs as information passes through a series of senders and receivers are ________.

Supermarket managers who use scanners on the checkout counters to track inventory levels of their products are using a(n) ________ system.

Managers at Next Motors, who work in different locations, communicate with one another over TV screens so that they can see and hear each other and can be more involved in the decision-making process. This is known as ______.

Personal computers that sit on the desks of managers within a network are called , and the company's powerful mainframe computer connects the network PCs through a(n) .

A controller who uses a computer system to prepare payroll checks for employees is using a(n) ________ system.

The top managers of Firecracker Explosives walk about through the production plant and talk informally with employees about issues and concerns that they may have. This is an example of ________.

Computer software programs that are developed for charting graphs of sales performance (for example, number of units sold) over the past three years are an example of ________ software.

Client computers that are linked directly to a server constitute a(n) ________.

The form of communication which is the lowest in information richness is ________.

In addition to saving time and money on travel costs for managers, some of the advantages of face-to-face communication are achieved through ________.