The education and communication approach to overcoming resistance to change should be used when:
A) There is a lack of information
B) The initiators do not have all the information they need to make the change
C) People are resisting because of adjustment problems
D) Someone will clearly lose out in the change, and that person has considerable power to resist
E) Speed is essential and the initiators have considerable power

Question

Quizplus · Accepted Answer

The education and communication approach is most effective when resistance is due to a lack of information or understanding about the change, as it helps clarify and inform stakeholders about the benefits and necessity of the change.

The Education and Communication Approach to Overcoming Resistance to Change