Which of the following can be said regarding customer service?
A)Customers are getting used to poor customer service and it doesn't bother them that much.
B)Only large companies that deal with many customers need to worry about good customer service.
C)Good customer service is not necessary for B2B transactions.
D)Research suggests that it takes more money to keep a current customer than to acquire a new one.
E)Good customer service alone doesn't necessarily make customers happy.

Question

Quizplus · Accepted Answer

Good customer service is important, but it must be combined with other factors like product quality and value to truly satisfy customers.

Which of the Following Can Be Said Regarding Customer Service