Companies can assess if they are doing a good job servicing their customers by establishing performance measurements,also known as
A)touch points.
B)benchmarks.
C)metrics.
D)qualifiers.
E)evaluators.

Question

Quizplus · Accepted Answer

Performance measurements are quantifiable measures used to evaluate the effectiveness and efficiency of an organization. They are also known as metrics. Touch points refer to the various interactions or points of contact that customers have with a company. Benchmarks are reference points used to compare performance against other companies or industry standards. Qualifiers are minimum requirements that must be met to be considered for a particular position or contract. Evaluators are individuals or systems used to assess or appraise something. Therefore, the best choice is C) Metrics.

Companies Can Assess If They Are Doing a Good Job