Question 1

Mike intentionally left out the details regarding the actual costs associated with the team project,so that he can get his project approved by his manager.Mike's misrepresentation illustrates which barrier to communication?
A) Information overload
B) Semantics
C) Filtering
D) Perception

Accepted Answer

Filtering refers to the process of deliberately withholding or manipulating information in order to control the message that is received. In this case, Mike is intentionally leaving out important cost details in order to present his project in a more favorable light.

Question 2

Which one of the following options is a drawback of written communication?
A) It is the least preferred method for sending precise or complex information.
B) It is prone to misinterpretation and inaccuracy.
C) It ensures a paper trail-a record of exchanges made between individuals and groups.
D) It is not a cost-efficient way to send a message to a large number of individuals.

Accepted Answer

Written communication is prone to misinterpretation and inaccuracy as the tone of the message can often be misread and there is no opportunity for real-time clarification.

Question 3

Interpersonal barriers to effective communication include:
A) time pressure.
B) information overload.
C) media selection.
D) overly technical language.

Accepted Answer

The answer of Interpersonal barriers to effective communication include:
A) time...

Question 4

Instead of confronting a person regarding a problem,if you choose to simply say nothing,you are indulging in _____ communication.
A) compassionate
B) assertive
C) aggressive
D) passive

Accepted Answer

By choosing to say nothing, you are not expressing your thoughts or feelings assertively or compassionately. This lack of communication can be seen as passive, as you are not taking an active role in addressing the issue at hand.

Question 5

The intentional manipulation of information to make it more favorable to the receiver is ____.
A) filtering
B) perception
C) encoding
D) decoding

Accepted Answer

Filtering involves intentionally leaving out or selectively presenting information to make it more favorable to the receiver. Perception refers to how the receiver interprets the information, while encoding and decoding refer to the processing and interpretation of information by the sender and receiver, respectively, without intentional manipulation.

Question 6

Mathew,a manager,tells one of his subordinates,Emily,that she is irresponsible and does not contribute any value to the team.This is an example of a(n)_____ communication.
A) passive
B) active
C) aggressive
D) affirmative

Accepted Answer

This is an example of aggressive communication as Mathew is attacking and belittling Emily with his words.

Question 7

Electronic messages:
A) and online actions do not directly affect people.
B) typically increase the quality and amount of human interaction.
C) are not open to miscommunication,hence can be worded in any manner.
D) can lose the emotional aspect of a message in both content and tone.

Accepted Answer

Electronic messages can lose the emotional aspect of the message in both content and tone. This is because the nonverbal cues, such as facial expressions and tone of voice, that are an essential aspect of communication are not conveyed in electronic messages.

Question 8

In which type of communication are these factors important: fairness,directness,honesty,tact,and sensitivity?
A) Affirmative communication
B) Assertive communication
C) Passive communication
D) Aggressive communication

Accepted Answer

Fairness, directness, honesty, tact, and sensitivity are all important factors in assertive communication. Assertiveness involves expressing oneself in a clear, direct, and honest manner while also respecting the needs and feelings of others. Tact and sensitivity can help ensure that the message is delivered in a way that is easily understood and well-received, while fairness ensures that all parties are treated justly.

Question 9

Electronic communication:
A) is useful when fast turn-around time is needed.
B) increases the amount of oral interaction between organizational members.
C) is effective only when members of a team are working in the same location.
D) should be the primary medium when the message that needs to be sent is negative.

Accepted Answer

Electronic communication, such as email or instant messaging, is useful when a fast response time is needed. It allows for quick and efficient communication without the need for face-to-face interaction.

Answer: B 
 Electronic communication can increase the amount of oral interaction between organizational members by facilitating communication between individuals who may not have had the opportunity to communicate in person.

Answer: C 
 Electronic communication can be effective for team members working in different locations, as it allows for communication to take place without the need for travel.

Answer: D 
 Electronic communication should not be the primary medium when delivering negative messages, as it can be difficult to convey tone and context accurately. Face-to-face or phone communication may be more appropriate in such cases.

Question 10

Which of the following is an effective "I" statement?
A) "Can you work overtime?"
B) "Why are you mad at me?"
C) "I feel confused when you don't give me feedback"
D) "I think you are being a baby"

Accepted Answer

Choice C is an effective "I" statement because it clearly expresses the speaker's emotions and the behavior that is causing those emotions, without assigning blame or making accusations.

Question 11

Information overload,time,emotions,and slang are all:
A) potential barriers to communication.
B) communication tactics.
C) necessary communication components.
D) communication enhancers.

Accepted Answer

Information overload, time constraints, and emotional factors (such as defensiveness or confusion) can all hinder effective communication. Slang or informal language use can also create barriers, particularly if the receiver is not familiar with or comfortable with such language. Therefore, all of these options are potential barriers to communication.

Question 12

Any distortion factor that blocks,disrupts,or distorts the message sent to the receiver,interfering with the communication process is known as a ____.
A) semantics
B) noise
C) crosstalk
D) filter

Accepted Answer

Noise refers to any factor that interferes with the communication process, whether it is external or internal to the system. This can include anything from physical noise to psychological, emotional, and cultural barriers that prevent accurate and effective communication. Semantics refers to the study of meaning in language, while crosstalk refers to interference between two or more communication channels. A filter can be used to remove unwanted noise or distortions in a signal, but it does not describe the source of the distortion itself.

Question 13

Barry needs to present a project proposal.For this,he is selecting his medium based on whether it allows for multiple cues ranging from combined visual and audio to limited visual.So Barry is evaluating the _____ for his medium.
A) feedback
B) channel
C) type of communication
D) language source

Accepted Answer

Barry is evaluating the channel for his medium based on the type of cues he can incorporate, ranging from visual to audio. The other options (feedback, type of communication, and language source) do not accurately reflect Barry's evaluation criteria.

Question 14

Angela noticed that the common areas were frequently messy and dirty,and mentioned as much to a friend.Which part of developing an assertive statement is highlighted in this statement?
A) Perspective/perception
B) Need/requirement
C) Want/Desire
D) Feeling/emotion

Accepted Answer

Angela's observation about the common areas being frequently messy and dirty highlights her perspective or perception of the situation, which is a key part of developing an assertive statement.

Question 15

Sally has recently joined an organization and she has been assigned to develop a campaign for a customer.Ellen,a colleague from this organization,considers Sally inexperienced and constantly questions Sally's suggestions for the campaign.This barrier of communication between Sally and Ellen is most likely a result of:
A) lack of time.
B) lack of credibility.
C) information overload.
D) filtering.

Accepted Answer

Ellen's constant questioning of Sally's suggestions suggests a lack of credibility in Sally's abilities to develop the campaign, which is causing the barrier of communication between them.

Question 16

A communication problem that arises over the concept of time is today's increased expectation of:
A) a speedy response.
B) no response.
C) delayed response.
D) categorizing responses.

Accepted Answer

Today's fast-paced culture demands immediate gratification, and communication is not an exception. People expect a speedy response to their messages, emails, and phone calls, leading to increased pressure to respond promptly. As a result, delayed responses or not replying at all can harm personal and professional relationships, making a quick response the preferred option.

Question 17

Which of the following is an organizational barrier to effective communication?
A) Perceptions
B) Media selection
C) Inconsistent verbal/nonverbal cues
D) Time pressure

Accepted Answer

Time pressure can prevent effective communication within an organization. When people are rushed and do not have sufficient time to communicate clearly, misunderstandings can arise and important information may be missed. This can happen in many contexts, including meetings, emails, and phone calls. Organizations should be aware of the potential for time pressure to hinder effective communication and take steps to mitigate it when possible.

Question 18

Which of the following actions would NOT be appropriate for Lisa to follow in order to better communicate via e-mail at office?
A) She should copy her boss on important messages that are relevant to him.
B) She should not leave her boss and significant members of her team out of the loop.
C) She should directly mail her boss's superiors,if she has access to their personal e-mail address.
D) She should send appreciative notes to people with copies to their supervisors.

Accepted Answer

It is not appropriate to directly mail her boss's superiors without proper approval or instruction. This may lead to miscommunication and damage professional relationships. It is better to communicate through the appropriate hierarchy and follow proper protocol.

Question 19

Evaluating a medium based on whether it allows for emotional or personal connection is ____.
A) feedback
B) channel
C) language source
D) type of communication

Accepted Answer

The ability of a medium to allow for emotional or personal connection is a characteristic of the type of communication, which affects how the message is received and understood by the receiver. Therefore, the best choice is D, "type of communication." A, "feedback," refers to the response or reaction to a message, B, "channel," refers to the medium through which the message is conveyed, and C, "language source," is not directly related to the emotional or personal connection factor.

Question 20

Which one of the following options is a drawback of oral communication?
A) It is usually impossible to decode the nonverbal messages.
B) It is the least preferred form of communication for managers.
C) It is easy for participants to forget the major points that are made soon after a meeting concludes.
D) It cannot be used when one is trying to communicate an explanation as well as an emotion.

Accepted Answer

One of the drawbacks of oral communication is that it is easy for participants to forget the major points that are made soon after a meeting concludes. This is because there is no record of the conversation to refer back to, and participants may not have taken notes or remembered everything that was said. This can lead to misunderstandings and lack of clarity in the future.

Quiz 7: Communicating Effectively

Mike intentionally left out the details regarding the actual costs associated with the team project,so that he can get his project approved by his manager.Mike's misrepresentation illustrates which barrier to communication?

Which one of the following options is a drawback of written communication?

Interpersonal barriers to effective communication include:

Instead of confronting a person regarding a problem,if you choose to simply say nothing,you are indulging in _____ communication.

The intentional manipulation of information to make it more favorable to the receiver is ____.

Mathew,a manager,tells one of his subordinates,Emily,that she is irresponsible and does not contribute any value to the team.This is an example of a(n) _____ communication.

Electronic messages:

In which type of communication are these factors important: fairness,directness,honesty,tact,and sensitivity?

Electronic communication:

Which of the following is an effective "I" statement?

Information overload,time,emotions,and slang are all:

Any distortion factor that blocks,disrupts,or distorts the message sent to the receiver,interfering with the communication process is known as a ____.

Barry needs to present a project proposal.For this,he is selecting his medium based on whether it allows for multiple cues ranging from combined visual and audio to limited visual.So Barry is evaluating the _____ for his medium.

Angela noticed that the common areas were frequently messy and dirty,and mentioned as much to a friend.Which part of developing an assertive statement is highlighted in this statement?

A communication problem that arises over the concept of time is today's increased expectation of:

Which of the following is an organizational barrier to effective communication?

Which of the following actions would NOT be appropriate for Lisa to follow in order to better communicate via e-mail at office?

Evaluating a medium based on whether it allows for emotional or personal connection is ____.

Which one of the following options is a drawback of oral communication?