Which of the following is a characteristic of a well-designed service system?
A)Provides a unconditional service guarantee
B)Each element of service system consistent with the operating focus of the firm
C)The front end of the service encounter is equal to the back end
D)It segments the pleasure for the customer
E)It lets the customer control the process

Question

Quizplus · Accepted Answer

A well-designed service system should be consistent with the operating focus or strategy of the firm. This ensures that every element of the service system is aligned with the overall goals and objectives of the company, resulting in a more efficient and effective service delivery. While the other options may also contribute to a well-designed service system, they are not necessarily essential characteristics.

Which of the Following Is a Characteristic of a Well-Designed