Which of the following is not an element of a good service guarantee?
A) Unconditional (no small print).
B) The customer controls the process.
C) Easy to understand.
D) Easy to communicate.
E) Meaningful to the customer.

Question

Quizplus · Accepted Answer

While the customer is important in the service guarantee process, they should not necessarily control the entire process. A good service guarantee should have clear guidelines and procedures that the company follows to ensure consistency and fairness in resolving customer complaints or issues.

Which of the Following Is Not an Element of a Good