Question 1

The most effective approach is to ____________________ forces urging change and plan ahead to deal with them.

Accepted Answer

The answer of The most effective approach is to ____________________...

Question 2

A supplier raising the price for an important component forces the organization to change its product design.This is an example of a(n)____________________ force for change.

Accepted Answer

The answer of A supplier raising the price for an...

Question 3

A firm's reward system

Accepted Answer

A firm's reward system is a tool for motivating and changing employee behavior. It can be used to reward innovative behavior to encourage creativity and problem-solving skills. It is also important to note that the reward system can also be used to punish undesirable behavior. Additionally, a reward system is typically made up of both monetary and non-monetary rewards to recognize and incentivize employee performance. Therefore, choice E is the best answer.

Question 4

___________________________________ is an OD technique that measures employee perceptions and attitudes.

Accepted Answer

The answer of ___________________________________ is an OD technique that measures...

Question 5

It is quite common for multiple organization change activities to be going on ___________________.

Accepted Answer

The answer of It is quite common for multiple organization...

Question 6

A(n)____ is usually a middle manager who learns about a new product or service idea and becomes committed to it.This manager helps the inventor overcome resistance to change and convinces others to take the innovation seriously.

Accepted Answer

A product champion is a middle manager who becomes committed to a new product or service idea and helps the inventor overcome resistance to change. They also convince others to take the innovation seriously. Therefore, A is the correct choice. The other options listed are not synonymous with the role of a product champion.

Question 7

Business process change is also called ____________________.

Accepted Answer

The answer of Business process change is also called ____________________....

Question 8

Coca-Cola launched a bottle with a new size and shape.The soda pop stayed the same.This is an example of a(n)____ innovation.

Accepted Answer

This is an example of an incremental innovation, as only the size and shape of the bottle changed, while the soda pop remained the same. It did not involve a radical change in the product itself, but rather a small improvement on its packaging.

Question 9

Employees at P&G found that electrostatic cloth picked up more dirt than a wet cloth.The Swiffer was born.This is an example of

Accepted Answer

Intrapreneurship refers to entrepreneurial activities within an established organization. In this case, employees at P&G developed a new product (Swiffer) by identifying a problem and creating a solution. This process involved risk-taking, innovation, and creativity, which are all characteristics of intrapreneurship.

Question 10

A change in expectations is an organizational ____________________ change.

Accepted Answer

The answer of A change in expectations is an organizational...

Question 11

The process of studying a change situation to see which factors will help and which factors will hinder the change process and then trying to eliminate or at least minimize the things that will hinder change is known as ___________________________________ analysis.

Accepted Answer

The answer of The process of studying a change situation...

Question 12

Eugenie is using the comprehensive approach to organization change.She has decided that her products' declining market share is due to a shift in customer preferences.Eugenie is performing the "____________________ of relevant variables" step of the change process.

Accepted Answer

The answer of Eugenie is using the comprehensive approach to...

Question 13

___________________________________ is an OD technique that involves mediation to resolve problems or conflicts among individuals or groups.

Accepted Answer

The answer of ___________________________________ is an OD technique that involves...

Question 14

___________________________________ is the radical redesign of all aspects of a business to achieve major improvements in cost, service or time.

Accepted Answer

The answer of ___________________________________ is the radical redesign of all...

Question 15

Ford wanted to expand in the Vietnam market where motor bikes are the primary form of transportation.Ford started offering drivers training sessions to establish a reputation for safety and quality.This is a ____ innovation.

Accepted Answer

Process innovation is the introduction of a new or significantly improved production or delivery method. In this case, Ford introduced driver training sessions to establish a reputation for safety and quality, which is a new process for the company.

Question 16

BP's response to the oil spill is an example of ____________________ change.

Accepted Answer

The answer of BP's response to the oil spill is...

Question 17

___________________________________ is a large-scale information system for integrating and synchronizing the many activities in an extended enterprise .

Accepted Answer

The answer of ___________________________________ is a large-scale information system for...

Question 18

The technique generally thought to be most effective in dealing with resistance to change is ____________________.

Accepted Answer

The answer of The technique generally thought to be most...

Question 19

___________________________________ is a planned,organization-wide effort to enhance organizational effectiveness.

Accepted Answer

The answer of ___________________________________ is a planned,organization-wide effort to enhance...

Question 20

Many impending changes threaten the ___________________________________ of some managers within the organization.A change might diminish their power or influence within the company,so they fight it.

Accepted Answer

The answer of Many impending changes threaten the ___________________________________ of...

Quiz 7: Organization Change and Innovation